Auto Glass and Windshield Repairs

DAMAGE THAT CAN LIKELY BE REPAIRED. Chip Covered by a quarter. Crack covered by a dollar bill. Damage not in the driver's primary viewing area.

If your windshield needs to be repaired or replaced due to a chip or crack, you can select the shop of your choice to make the repairs. For your convenience, we have partnered with vendors that can facilitate your glass repair or replacement. When you select one of our partner vendors, they will handle your claim and guarantee your repairs for as long as you own the vehicle.

If the repair shop you choose is not a Travelers partnered vendor, you will be contacted with next steps. No matter who you choose to repair your glass, your shop will bill Travelers directly for the work and you will only be responsible for paying any applicable deductible.

Most glass damage can be repaired at a location of your choice, including your home or work. In certain situations, depending on the type of vehicle or extent of damage, you may have to take your vehicle to the glass vendor's facility for the repair.

In general, you won’t have to pay your deductible for the repair of chips or cracks to your auto glass. However, there are factors unique to each situation. For example, if a repair is unsuccessful and the windshield needs to be replaced, a deductible will likely apply. You may also have a policy that includes a lower or no deductible for your glass claim.

Ready to report your auto glass claim?

For business customers, call 1.800.238.6225

For individuals, report your glass claim online

In order to view your policy and deductibles, simply log into MyTravelers®. Once logged in, click on your Auto policy and then “Policy Documents” on the right side. Select the link to view your policy. Your deductibles and coverages are listed on the pages directly after your insurance card. Not sure you want to register? Read more about the benefits of our online services. You may also contact your agent or policy services at 1.800.842.5075.

If your glass replacement or repairs have already been completed, you can email your invoice along with proof of payment to us. If you have already been in contact with us and have an assigned Claim professional, you can send it directly to them or upload it here.

If you are a glass vendor that needs to submit an invoice for consideration, please email it to us.

Additional Resources

Find out what you can expect after filing your claim.

Securely upload your documents and photos to your Claim professional.

Find out where you are in the claim process.