How We Calculate Your Property Claim Payment
When you have a claim a few things may affect your payment, such as the cost of repairing your damage and the amount of your deductible. For an overview of this process, watch the video below.
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Logo: Travelers. Text: Understanding Your Property Claim Payment. Wind blow shingles off an animated house.
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SPEAKER: When you have a claim, a few things may affect your payment, such as the cost of repairing your damage and the amount of your deductible.
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A magnifying glass hovers over the missing shingles on the roof. A policy document has a heading that reads: Deductible. Calculating the Value of Your Claim.
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Let's say wind damages your roof.
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The magnifying glass passes back and forth along the damaged room. Text: Repair/Replacement Cost Value.
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After you file a claim, we'll inspect the damage to establish the repair or replacement cost value of your damaged roof.
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Dollars fan out. Puffs of dust burst over the roof. When the dust settles, the damage is repaired and the home sparkles.
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This is the amount of money it would take to get the roof back to like new status, using the same type and quality of materials.
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A line passes over the home, changing it back to its damaged state. The magnifying glass passes over the home again.
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From there, we'll look at what condition your roof is in to determine its current value.
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Text: Actual Cash Value. Hands tick on a clock.
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Most things depreciate over time, so we take age and condition into account to determine your first payment.
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A circular image of the roof appears alongside the clock.
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In this case, we'd look at the condition of your roof since almost all structural components of your home lose value as they age.
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Money fans out of a wallet. To the left, a circular image contains a woman. To the right, a document has the heading: Replacement Claim Policy.
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After we've determined the value of your damages, we'll apply your deductible, which is the amount you agreed to pay out of pocket when you purchase the policy.
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Text: Determining Your Payment. Buttons press on a calculator.
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Let's review. To calculate your first payment, we'll start with what it would cost to repair or replace your item or items -- in this case, $15,000 for extensive wind damage to your roof.
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Text: $15,000 (Replacement/Repair Cost Value). Minus $2,500 (Depreciation).
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After that, we'll subtract the value that has depreciated due to wear and tear to get the actual cash value of your claim.
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Text: Equals $12,500 (Actual Cash Value). Minus $1,000 (Deductible). Equals $11,500 (Your Initial Payment).
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Then we'll subtract your deductible to calculate your payment.
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Text: Additional Payments May Be Pending. Money fans out next to the woman again.
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That said, this may not be the only payment you receive.
For example, if you make repairs, you may be entitled to recover the full replacement cost value of the damage.
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The money transforms into a hammer, which pounds in a nail. A man in a headset and Travelers shirt replaces the hammer. A receipt appears between him and the woman.
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You'll just need to provide documentation that the repair or replacement has been completed. If new costs are identified during the repair process, you may receive additional payments once you provided your Travelers claim team with the details and they verified that additional payments should be made.
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The receipt turns into a dollar sign, which then becomes a checkmark. The checkmark becomes one of many in a list, underneath the text: We're Here to Help.
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At Travelers, we're committed to supporting you at every step of your claim.
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The sun rises over the home, with the new roof in place.
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We're here to help until the paint is dry and the nails are in on your repair. Visit my travelers dot com, or download the My Travelers app for more information about your claim.
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Logo: Travelers. Text: Visit My Travelers dot com or download the My Travelers app for more information about your claim. Copyright 2026 The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of the Travelers Indemnity Company in the U.S. and other countries. This material does not amend, or otherwise affect, the provisions or coverages of any insurance policy or bond issued by Travelers. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy or bond. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy or bond provisions, and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations.
Frequently asked questions
Generally, we issue payment shortly after we’ve completed the estimate and discussed the amount with you. The timeline for completing the estimate can vary based on the complexity of your claim, the extent of the damage and if supporting documentation for your claim is needed.
Your deductible is the amount you agreed to pay out of pocket when you purchased your policy. If you’re curious about your current deductible you can review your coverage details in MyTravelers®.
For more information check out our guide “Your Deductible and Claim Payment”
Detailed information about payments is provided in your settlement letter. You can expect to see a breakdown of payments, including the purpose of each payment (e.g., structural repairs, personal property, temporary housing) and any deductions (such as your deductible).
For more information about the value of your claim, you can review your estimate. Our guide "Understanding Your Claim Estimate” may also help.
Check out our guide “What is Depreciation in Insurance Claims?” for more information.
You can download the state Proof of Loss form for Louisiana here.
Related articles
What if Additional Costs Are Found During My Property Repairs?
Learn how to request a review with Travelers if new property damage or costs arise during your repairs.
Claim Insurance Dictionary
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Understanding Your Property Estimate
A step-by-step guide to reading and understanding the property estimate you receive after your claim has been evaluated.
