What You Can Expect During the Auto Claim Process

After an accident, your main priority is to get better. We understand the claim process can feel overwhelming and unfamiliar. At Travelers, we will assist you in navigating this process, so we've created this guide to help you get a better understanding of what to expect.  

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We’ll get in touch with you.

Once we're notified about the accident, one of our Claim professionals will contact you to gather initial information. Your assigned Claim professional will continue to work closely with you throughout the claim process.

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We'll work with you and others to gather information.

Your Claim professional will work with you and other involved parties to gather information such as photos, medical bills, video and witness statements. Your Claim professional will keep you informed with regular updates during this time.

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We’ll review the information.

After all relevant information is gathered, your Claim professional will figure out if anyone is at fault for the accident.

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We'll discuss next steps with you.

Your Claim professional will communicate their findings and outline next steps in the claim process with you.

Have more questions about the claim process? Read below to learn more.

Additional Resources

Securely upload your documents and photos to your Claim professional.

Find out where you are in the claim process.