Privacy & Security

Confidentiality of Information for New York Domestic Violence Victims and Endangered Individuals

New York Insurance Law §2612 prohibits various types of discrimination based on being a victim of domestic violence. Among its provisions, §2612 provides that if any person covered by an insurance policy delivers to the insurer a valid order of protection against the policyholder or other person covered by the policy, then the insurer is prohibited for the duration of the order from disclosing to the policyholder or other person the address and telephone number of the victim, or of any person or entity providing covered services to the victim. If a child is a covered person, then the right established by §2612 may be asserted by the child’s parent or guardian. The full text of New York Insurance Law §2612 can be found on the New York State Legislature website.

If you have an order of protection against a policyholder or other person covered by a Travelers policy, and you are also covered by the policy, you may send the order of protection and any alternative address, telephone number, or other method of contact, to the Consumer Affairs unit at Travelers, as follows:


Fax: 860-277-5347

Postal Address:
Attn: Consumer Affairs
One Tower Square, 8MS
Hartford, CT 06183

You may also contact the Consumer Affairs unit at Travelers by phone at 860-954-2382.

To contact the New York State Domestic and Sexual Violence Hotline, please call (800) 942-6906 (English) or
(800) 942-6908 (Spanish).