Building a Civically Engaged Community
At Travelers, many of our employees are actively involved in the civic life in their communities as members of their local economic development commission, city council, board of education and more. They are bringing the skills and qualities that make them great employees at Travelers out to their communities and in turn are developing leadership and other skills that they can carry over to their work at Travelers.
Through Citizen TravelersSM, we showcase the many ways to contribute, share information and inspire others to get involved as well. Through our internal Citizen Travelers portal, our civic-minded employees are connecting across geographies and interest areas, seeking advice on mutual challenges and supporting each other’s dedication to the civic life. By creating new avenues of collaboration among civic leaders in communities across the U.S., we are working together to strengthen our communities and our country.
Employee Spotlight: Elizabeth
When Elizabeth first moved into her neighborhood, she worried about the derelict houses on her block—and the danger they could pose to the community. But when she heard gunshots in her front yard, she knew it was time for her to act. Elizabeth got involved with her elected Neighborhood Council, organizing an inventory of abandoned properties. Then she contacted Habitat for Humanity, which purchased and renovated some of the houses. And that was only the beginning: When people saw the changes, they were inspired to join in—transforming the entire neighborhood. “It was amazing,” Elizabeth says. Now, when she hears people say, “Someone should fix this!” she spreads the word: “It's up to us.”
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Text, Citizen Travelers. Revitalizing Our Neighborhoods. Spokane, Washington. We look over Spokane from a high vantage point. Older red, brown, and tan buildings occupy streets lined with trees. A bridge crosses a river downtown. A woman wearing black with long straight hair walks up to a house on a block. There is gravel instead of a yard in front.
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ELIZABETH MARLIN: A lot of the folks in this community don't have the ability to advocate for themselves. So, I have a responsibility, almost a stewardship of the neighborhood, to show up and represent those who can't speak for themselves and make sure that their voices are heard.
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She turns to face the street, her chin held high. Elizabeth faces us in an office. Text, Elizabeth. Personal Insurance Team Lead, Travelers.
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My name is Elizabeth. I'm Chair of the West Central Neighborhood Council.
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Colorful wind chimes hang on a porch. A row of houses in an older neighborhood. One has a fenced in front yard and an American flag on the porch.
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I bought this house and realized pretty quickly that throughout the neighborhood every single block had derelict abandoned houses that were creating nuisance activity and were dragging down entire blocks.
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A house in the neighborhood with junk piled in the yard. A chain link fence bounds a front yard.
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The a-ha moment for me came when we actually had a shooting right here on my front lawn.
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Elizabeth faces us in an office.
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My son was four months old. I will never forget, at quarter to 5:00 in the morning in the nursery hearing gunshots and huddling on the floor with my baby.
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Elizabeth tilts her head and frowns
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And that's when I realized it was time to get involved.
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She walks down the sidewalk in the neighborhood.
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The first step for me was getting involved with my neighborhood council. In Spokane, neighborhood councils are democratically elected representation.
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She faces a house with leaves piled on the roof. A house has an open door and a stairway in the entry foyer.
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Some of the neighbors got together and just started walking up and down each block and creating an inventory. And then I reached out to Habitat, and they began to purchase and rehab some of these zombie houses.
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Sign, Habitat for Humanity® Spokane. www.habitat-spokane.org. 509-534-2552. Building Homes, Building Hope. A man on a ladder works on a ceiling.
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Rehabbing these houses, Habitat, it was pulling entire blocks back from the brink, one house at a time. And that's kind of how the whole ball got going.
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We look over the neighborhood in the winter. A for sale sign from Prime realtors is posted in front of a house with a new wood and wire fence. Many houses now have tidy yards and porches with decorations and outdoor furniture.
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We had immediate improvement in the neighborhood surrounding these houses. A lot of the neighbors noticed the change. So they started investing in their own homes, picking up the trash, painting, taking pride, planting flowers, it was amazing.
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Elizabeth sits at a computer desk in an office.
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A lot of my work in customer service is dealing with customers who sometimes aren't at their best. And I developed the skills to de-escalate, to teach, to educate, to calm them down, and to help connect them with solutions. And really, that's all I'm doing with the neighborhood council.
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Elizabeth speaks with a neighborhood resident standing at her chain link fence with her dog.
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Because of my experience with Travelers, I'm now able to sit people down to educate them, to work with them, and to help them find an equitable solution for all of us.
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In the interview chair, she smiles wryly and raises a fist.
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I hear this a lot. I hear from people that they should fix it, someone should fix this problem.
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She lowers her fist and raises her eyebrows.
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And I hate to break this to people, they aren't coming.
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She walks down the neighborhood sidewalk and waves to people with a smile.
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We as a community, as an organization, as individuals really have to step up and to be an active part of our government and an active part of our community is so important. And I'm beyond proud to be a part of Travelers and to be part of a company that encourages me to be a good citizen.
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She opens the gate in the white fence to her house's yard and smiles. Text, Citizen Travelers. To learn more visit travelers dot com slash Citizen Travelers. Citizen Travelers is a non-partisan initiative to empower Travelers employees to take part in the civic life of their communities. The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries.
Employee Spotlight: Deborah
When friends first encouraged her to run for a seat on the local board of education, Deborah declined. Then she came to see it as a chance to share her knowledge and expand her commitment to her community. Now she’s the board chair, taking the leadership skills she developed at work and using them to spread positive change in her town – even shepherding the construction of a new middle school. She might have started this journey with “I’m not a politician,” but now when someone asks her about running for an office she says “Go for it.”
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Text, Citizen Travelers. Supporting Our Schools.
A sign above a hallway in a school, Beman Middle School. Unlocking the Potential in ALL Students.
A woman waves towards a football field. Text, Middletown, Connecticut. Tables in a cafeteria. The woman sits with another woman on a set of risers. She smiles. She stands on a second-floor landing in front of the sign. Text, Deborah. Product Manager, Claim Auto Product Development, Travelers.
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DEBORAH: My name is Deborah, and I'm currently serving as the Chair of the Middletown Board of Education.
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She walks past the football field, watching a game in progress.
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I had two people contact me and said there's going to be some seats open for the Board of Ed. And I said, I'm not a politician, so I don't think that would be the right thing for me to do. So one of the callers actually called my mentor. She called me and said, Deb, I think this is a great opportunity for you to expand your horizons.
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She gives the thumbs-up sign to the players. She walks past the cafeteria, where students sit at the tables. She smiles and waves. She talks with the woman while sitting on the risers. They both hold stacks of papers.
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I decided this is really something that I should do. I really commend Travelers because I work with great people who have been understanding of my position on the board. I carry on that same leadership skill that I have received from my managers. They work to build me up. That's
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She walks with two other women through an office, passing empty desks and chairs. They stand in front of a window and talk.
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what I receive from Travelers-- great management, sowing the seeds of success into their workers. And then I, myself, take that and apply it to the Board of Education.
The process of building Beman Middle School was quite, I would say, challenging.
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A theater space being constructed. Deborah talks with the woman on the risers.
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The school was starting to be built when the pandemic happened. So not only are you worried about the safety of the workers and making sure no one contracted COVID, but you also, there was like a halt on steel at one time. So people are starting to see different things shift in Middletown.
If someone at Travelers was seeking to run for office, I would say go for it.
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She walks past school buses towards the entrance to the school.
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At Travelers, they're reaching out. They're helping schools in the community. They're always adamant about giving back to the community. And it really means a lot to me as a person that also likes to give and serve the community.
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Text, Citizen Travelers. To learn more visit travelers.com/CitizenTravelers. Citizen Travelers is a non-partisan initiative to empower Travelers employees to take part in the civic life of their communities.
The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of the Travelers Indemnity Company in the U.S. and other countries.
Employee Spotlight: Ryan
People walking through his hometown and admiring the new sidewalks, lights and landscaping probably don’t know who made it all happen. Commuters on a new seaplane service probably won’t know either. That’s because Ryan is a volunteer leading the local economic development commission, and those are just some of the accomplishments he points to as helping keep the town he loves beautiful and vibrant. And he’s always looking for more help and more ideas. “Most of our communities are run by volunteers,” he says, “and without people stepping up, things just wouldn’t happen.”
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Text, Citizen Travelers. Encouraging Economic Development.
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A clock on a street corner. Cars drive through the intersection. Text, Madison, Connecticut. A man walks down a sidewalk, past a wooden house. A bust of a man in a park. The man walks past a building.
The man stands on a sidewalk. Text, Ryan, Head of Growth offerings, P.I. Innovation, Travelers.
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RYAN DUQUES: I'm Ryan and I am the chairman of Madison's Economic Development Commission. I've been at Travelers for just over two years.
I grew up here in Madison and attended Daniel Hand High School.
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He walks across the grass in a park, passing a farmer's market.
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Serving on the commission has been wonderful, because it's allowed me to continue to provide ideas and hopefully cultivate vibrancy in our town and make it a better place to live.
There have been several big wins. Probably the most memorable one has been that we brought seaplane service to the town of Madison a couple of years ago. We were able to take people from Madison right into New York, right into Manhattan, in about 25 minutes.
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A car drives down a street in the town, passing shops and parked cars. Ryan walks down a cobblestone sidewalk, passing the open doors of the shops. He crosses a street. Trees and bushes in the median of the street. He walks across a wooden bridge.
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In terms of impact to the town, we redid our Madison town center a few years ago and redid all the sidewalks, all the lighting, added new trees. And it's really beautiful. So the impact there has been really, really high.
Travelers has been a great place to work when you are also participating in your community, just providing an overall culture that encourages community involvement. It's surprising sometimes to realize that most of our communities run by volunteers. And without people stepping up, things just wouldn't happen.
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Text, Citizen Travelers. To learn more visit travelers.com/CitizenTravelers. Citizen Travelers is a non-partisan initiative to empower Travelers employees to take part in the civic life of their communities.
The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of the Travelers Indemnity Company in the U.S. and other countries.
Employee Spotlight: Krishna
As the child of immigrants who became naturalized citizens, Krishna has never forgotten the pride her parents took in voting. Now a lawyer, she’s helping others fulfill the promise of representative democracy through her work with Election Protection. She’s a guide through the registration process, getting people to the polls and ensuring they have the opportunity to vote. “It’s great to work for a company that supports civic engagement,” she says, but perhaps her biggest reward is in the eyes of those first-timers she has helped. “After they’ve voted and they come out, they’re so excited.”
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Text, Citizen Travelers. Election Protection.
A woman walks down a city sidewalk. She sits in an office. Text, Krishna, Senior Counsel, Personal Insurance Legal Services.
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KRISHNA: My name is Krishna, and I'm a senior counsel in the Personal Insurance Legal Services organization. I've been with Travelers for 12 years.
I've been doing election protection work since I was 18.
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A picture of a couple sitting together on a couch, smiling.
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When election protection came to our campus, what it made me actually think of was my parents coming to this country and becoming naturalized citizens. They've been so proud of their right to vote, and it's something that's always stuck with me. And I want to empower others.
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Krishna crosses a street. She sits at a table in front of a window with a sign that reads, Equality. A hand places a piece of paper in a box. A person fills out a ballot. A sticker that reads, I voted. People in line behind tables with signs that read, Vote.
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I have been helping monitor the polls, help inform people about how they can register to vote, ensuring that people actually get to the polls and have an opportunity to vote.
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She enters a building through a revolving door. She walks down a hallway, passing a sign on the wall that reads, Travelers Reception.
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I would hope that other companies see our efforts and follow in suit, so that no matter what type of job you have or what commitments you have, you're able to hopefully set aside some time and you can go vote.
There's always the person who's voting for the first time. It's really special to help that individual go through the process for the first time, and then after they voted and they come out and they're so excited.
I think it's great to work for a company that supports civic engagement. That's why it matters to me.
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Text, Citizen Travelers. To learn more visit travelers.com/CitizenTravelers. Citizen Travelers is a non-partisan initiative to empower Travelers employees to take part in the civic life of their communities.
The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of the Travelers Indemnity Company in the U.S. and other countries.
Powering the Polls
Trish, Lisa and Tom share their experiences as election officials, each assuming a pivotal responsibility in ensuring their community’s election runs smoothly and is fair and accessible for all. Lisa’s county, like most around the country, faces a shortage of poll workers to staff elections – which she saw as an opportunity to actively volunteer and fulfill her civic duty. For Tom, being a poll worker gave him the chance to educate electors on the steps involved to maintain the integrity of the voting process. Trish served as an election judge in her county, driven by a desire to enhance unity and foster greater understanding. These Travelers employees exemplify steadfast leadership in their communities – evolving from concerned citizens to inspiring election officials, committed to civic service and democratic values.
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Logo, Citizen Travelers Service Mark. Text: Powering the Polls. South Carolina, Connecticut, Illinois. Trish, Director, Global Services, Travelers. Trish walks down a sidewalk.
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I’m an election judge here in DuPage County. I’m responsible for setting up the election, hosting the election, ensuring that all of our election procedures are adhered to.
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Lisa, Business Process Manager, Personal Insurance, Travelers. She pours coffee into a red Travelers mug. She sits at a laptop with the mug in the foreground.
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I work with the elections as a poll manager, and my responsibilities are making sure that people who come in to vote are able to vote.
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Tom, Sr. Director, Enterprise Market Research, Travelers. He stands in front of Eno Memorial Hall. He sits in an auditorium.
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I’ve been the checker, who is the individual who crossed your name off the list, the ballot clerk, who hands out the ballots, the tabulator tender, the person who stands in the back and makes sure your ballot stays in the ballot machine. And then finally, the assistant registrar.
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A suburban neighborhood.
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My county has 400,000 people, and they need 1,500 people to work the elections each year. So it was really my opportunity to get involved and do my civic duty and volunteer to be one of the poll workers here in my county.
I volunteered to be an election judge in 2022. It was very important for me to get involved and work towards improving the way our country’s been polarized over the last few years.
I was actually one evening watching the news, and they were running a piece about how COVID in 2020 was driving people away from participating in the elections. As a poll worker or election official, I immediately went to my computer and I sent an email saying, do you need any help?
It’s nice to have representation from everywhere, just to make sure that people have access to vote and it’s a fair election.
So I think that’s the part of working the polls that’s really valuable is that you’re helping your neighbors, and you’re helping the democracy process by being able to get everybody in to vote that’s eligible. Without poll workers, you are going to have the things that you see on the news about long lines or people waiting after the polls have closed to vote in those long lines.
I would say my two biggest priorities as an election official are integrity and supporting the electors to vote. And I am a big advocate for sharing with anybody and everybody all the steps that we go through to maintain the integrity of the voting process.
One aspect of being an election official that surprised me, pleasantly; we don’t talk about politics. When we’re working the election, everybody is dedicated to the integrity of the election and allowing the electors to move through the process so they can vote.
I love that Travelers created Citizen Travelers to help us be more civically minded and civically engaged. If you think about our values of taking care of our customers, our communities and each other, it directly aligns with my own personal values. So if I was talking to somebody who wanted to think about volunteering for the election, I would tell them, just do it. Volunteering has helped to set me up for success at Travelers because it’s a front-row seat to meeting people where they are.
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Logo and text, Citizen Travelers Service Mark. To learn more, visit travelers dot com slash CitizenTravelers. Citizen Travelers is a nonpartisan initiative to empower Travelers employees to take part in the civic life of their communities. © 2024 The Travelers Indemnity Company. All rights reserved. Travelers and the Travelers Umbrella logo are registered trademarks of the Travelers Indemnity in the U.S. and other countries.
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