When a natural disaster or other catastrophic event hits, we’ll be there to manage your claim and help you recover. And our state-of-the-art tools enable us to actively monitor weather and claim trends and quickly take action.
Catastrophe mobilization - We have a dedicated Catastrophe Response Team consisting of more than 300 professionals and a National Catastrophe Center that coordinates response activities. And in the event of a large catastrophe, we have more than 30,000 employees available to help.
Resolution excellence - We’re committed to helping you get back on your feet as quickly as possible after a disaster, closing 94% of claims within 30 days and 80% of reported claims paid within a week of inspection. In addition, we can coordinate emergency housing for families and pets and arrange water mitigation assistance and other services.
Response strategies - Our Claim professionals are strategically located in cities and towns across the country, and our fleet of custom-built Mobile Claim Offices is equipped with technology that allows customers to report a claim, obtain payments on the spot, connect via satellite technology using our customer kiosk and use our generator-driven charging stations to power smart devices.
Sophisticated technology - We proactively monitor weather trends and events across the globe allowing us to facilitate the immediate deployment of our staff.
Catastrophe Response Highlights
Our custom-built Mobile Claim Offices travel about 25,000 miles per year
94% of claims are resolved within 30 days*
30,000+ of our employees are available to help in the event of a catastrophe
* Based on Personal and Business Insurance catastrophe claim data, 2018
At Travelers, we do our best to take the stress out of reporting insurance claims. Learn more from our insurance claim center.
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Claim University provides rigorous training for our Claim professionals using a variety of teaching methods, including traditional and online classes, experiential learning through specialized labs and through digital media.