Start Your Career as a Member of our Catastrophe Response Team

Help Customers During Their Time of Need


Travelers is a leading property casualty insurer, and provides a workplace in which you truly can make a difference. One of the most important roles on our team is the Catastrophe Outside Claim Representative.  In this frontline position, you’ll be among the first to interact with customers after a catastrophic event, and you’ll help to set the tone and show our value to customers. 

Opportunities to Grow


CAT team members are trained to investigate and resolve claims across product lines. As a result, they have many opportunities for advancement.  Some have moved into management roles within Property or to Claim positions within other lines of business such as Auto, General Liability, and Workers Compensation.  Others have moved into organizational roles outside of Claim, into areas such as Underwriting and Product Development. 

To start your career on Travelers Catastrophe Response Team, visit our Careers page and select “Claim" in the job function box, then search for” Catastrophe Outside Claim Representative” positions. If no search results display, there may not be any positions open at this time.

Primary Duties and Responsibilities

  • Investigate and evaluate all relevant aspects of property claims to determine coverage, damages and liability. This may include accessing and inspecting tight spaces such as attic, staircases, entries, and crawl spaces.

  • Negotiate and provide claim settlements to customers.

  • Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.

  • Lift, carry, unfold and set up a ladder weighing approximately 38 lbs.; climb ladder; transition to and from ladder to area requiring inspection; and walk on roof or other similar physical tasks.

  • Must be available to travel anywhere within North America with 24 hours of notice, and be able to remain deployed for 28 consecutive workdays, plus two travel days.

About Travelers

  • Travelers has approximately 30,000 employees in locations across the country.

  • A typical employee has a noninsurance background - over 400 alone come from nursing.

  • We hire a diverse workforce to reflect the communities we serve. Travelers is committed to acknowledging and valuing the diversity that exists among our employees, our customers and our communities.

  • We offer competitive benefits and an exceptional pay-for-performance program.

  • We offer numerous professional development opportunities through internal movement, leadership training and mentoring program