Start Your Career as a Member of our Catastrophe Response Team

Help Customers During Their Time of Need

Travelers is a leading property casualty insurer, and provides a workplace in which you truly can make a difference. One of the most important roles on our team is the Catastrophe Outside Claim Representative. In this frontline position, you’ll be among the first to interact with customers after a catastrophic event, and you’ll help to set the tone and show our value to customers.

Opportunities to Grow

CAT team members are trained to investigate and resolve claims across product lines. As a result, they have many opportunities for advancement. Some have moved into management roles within Property or to Claim positions within other lines of business such as Auto, General Liability, and Workers Compensation. Others have moved into organizational roles outside of Claim, into areas such as Underwriting and Product Development.

(DESCRIPTION)
Text, Insurance Journal. A building entrance with a sign that reads Claim University. Source: Travelers.

(SPEECH) [MUSIC PLAYING]

PATRICK GEE: I'm Patrick Gee, responsible for auto and property claim operations, including catastrophe response at the travelers' this is our Claim University. It's a 200,000 square foot facility where we train almost 8,000 employees each year. About 300,000 hours of training that we conduct both virtually and also here at the University, and this in conjunction with our very comprehensive risk control forensics laboratory where we get to the root cause of claims and combine all that information.

And we really train all of our employees so that technically they're prepared to help our customers recover from loss as quickly as possible.

(DESCRIPTION)
A drone lifts off from the ground and flies around the top of a building.

(SPEECH)
We actually developed our first drone training class several years ago in anticipation of the FAA rolling out their small drone guidelines, which they did this summer. So we actually only had to make a few small changes to the coursework we'd already developed, and it allowed our first class of students to basically cover the material.

Including all the very rigorous flight training and graduate within a week of the new guidelines being released over the course of the summer. Our drone training includes all the FAA regulatory rules so that we can pass the ground tests, and a very comprehensive set of flight training to pass our high standards for flight certification.

And we have those classes ongoing throughout the year. We have almost 150 drone operators trained at this point and will have several more trained by the end of the summer and more even beyond that. The drones have very high resolution imagery at a 4K or an 8K level. And so when you fly them over a property, you can take video for the whole flight and you can take still images throughout that flight, and then you can just upload that to your claim systems or wherever you're storing that imagery.

And right now we manually fly the drones, but we really expect, not too far down the road, that based on a lot of the new technology and entering the industry, drone flight will actually be automated. Including the

taking of the photographs, the flight paths themselves, as well as uploading of all the information you need into your company's claim platforms.

(DESCRIPTION) A table of drones.

(SPEECH)
Using the drones is really another technology tool in the quiver of our claim professionals and we've really changed the way we do work over the past few years. With smartphones, with apps, with the geospatial tools we use to assess properties and measure things even before we go to the customer location. When you add to the drone technology in, it really creates a much safer environment that dramatically expedites the claim process in terms of our ability to pay our customers more quickly and help them recover from losses as soon as possible.

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Text, Insurance Journal TV.

To start your career on Travelers Catastrophe Response Team, visit our Careers page and select “Claim” in the job function box, then search for “Catastrophe Outside Claim Representative” positions. If no search results display, there may not be any positions open at this time.

Primary Duties and Responsibilities

Investigate and evaluate all relevant aspects of property claims to determine coverage, damages and liability. This may include accessing and inspecting tight spaces such as attics, staircases, entries, and crawl spaces.
Negotiate and provide claim settlements to customers.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Lift, carry, unfold and set up a ladder weighing approximately 38 lbs.; climb ladder; transition to and from ladder to area requiring inspection; and walk on roof or other similar physical tasks.
Must be available to travel anywhere within North America with 24 hours of notice and be able to remain deployed for 28 consecutive workdays, plus two travel days.

About Travelers Claim

Travelers has approximately 30,000 employees in locations across the country.
We hire a diverse workforce to reflect the communities we serve. Travelers is committed to acknowledging and valuing the diversity that exists among our employees, our customers and our communities.
We offer competitive benefits and an exceptional pay-for-performance program.
We offer numerous professional development opportunities through internal movement, leadership training and mentoring programs.