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Loss Consultation

Customer support agent on blue background. Text, Specialized Claim Support, Loss Consultation Services.  

When you’ve experienced an auto or property loss, our Loss Consultation services help you make an informed decision about whether to file a claim. Personal Insurance Auto customers as well as Business Insurance Property customers can now access Loss Consultation as part of their pre-claim decision-making process by calling Claim Customer Services at 1.800.252.4633. They can indicate whether they have a question about filing a claim. 

Our Loss Consultants will:

  • Review your policy
  • Discuss the details of the loss
  • Provide the information you need to make an informed decision whether to file a claim
  • Take the claim if you choose to file