How to Get an Auto Estimate
If you’ve been asked to take a picture of your vehicle’s damage, here is what you need to know. You always have the right to choose where your vehicle will be repaired. You may also ask your Claim professional for help with an option.
Generally, when your vehicle has minor damage and is drivable, it is possible for us to evaluate the damage using photos of the vehicle damage and the estimate prepared by the shop of your choice. In these cases, we will work with either you or directly with your repair facility to obtain a copy of the estimate and photos.
To assist you with the required photos, please see the examples below.
Photo taken straight-on; focused on damage
Taken at a distance; focused on damage
In focus and clearly showing damage to vehicle
Taken from bad angle; unable to see damage
Taken from bad angle and too close to see any damage
Blurry; out of focus
Typically, a Travelers staff appraiser or Heavy Equipment Technical Specialist can come to your location of choice, inspect the vehicle and provide an estimate on the spot that outlines the necessary repairs.
Once your vehicle is at a shop being repaired, it is possible that additional damages may be found. Your repair facility will contact Travelers directly to discuss any supplement to your original estimate. Travelers will work with you and your chosen repair facility to make sure quality repairs are performed on your vehicle. If you have any questions about your estimate or the repair process, contact your Travelers Claim professional.
To help us resolve your claim quickly, here are some things you should do if your car is a total loss.
Get a brief description to help you understand how Travelers claim payments are typically determined and how deductibles are applied.
Our insurance terms glossary provides simple explanations of common insurance terms.