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Homeowners Insurance Claims

If you have a homeowners claim, we're ready to help

We know how much your home means to you. We want to help you recover as quickly as possible after a covered loss. That’s why we’ll work with you to have your property repaired or replaced in a timely manner.

We make it easy for you to report a claim, and if someone else is responsible for your loss, we will do everything we can to recover your deductible. Please contact us online, via our mobile app, or by phone or email as soon as possible to report your property insurance claim.

We're committed to helping keep your home a safer place. Visit our Prepare & Prevent website to access valuable information about smart home technology and home maintenance tips.

Guiding you through the claim process

Essential steps to follow if your property has been damaged

  • Report your claim anytime to Travelers online or by calling 1.800.Claim33. The sooner you report, the sooner we can help.
  • When making any necessary temporary repairs, be sure to always save your receipts. Your Travelers Claim professional may ask you to provide them for reimbursement purposes.
  • If your property has sustained extensive damage, do not go back inside until cleared to do so by emergency personnel or town officials, even if the damage is confined to one room.

  • In cases where your home and personal property have been destroyed, please do not risk injury by walking through the debris. If you cannot live in your home, additional living expense (ALE) coverage may be available.

I just reported my homeowners claim. What can I expect to happen next?

Your Travelers Claim professional will be contacting you shortly to walk you through the claim process, evaluate coverage, and assess the damage to your home or personal property. We want to resolve your claim as quickly as possible. If you have questions or concerns during the claim process, contact your Travelers Claim professional directly, or review the online educational tools here in our Claim Center.

What happens if my property is damaged?

Depending on the type of damage, your Travelers Claim professional may need to schedule a time to inspect your home to determine what needs to be repaired or replaced. In addition, if your personal property, also known as contents, has been damaged or destroyed, your Claim professional will work with you to complete an inventory of the property. The inspection and your contents inventory will be used to develop an estimate for Actual Cash Value (ACV) and Replacement Cost Value (RCV) of your damaged property.

RCV is the estimated cost of repairing a damaged item or replacing a damaged item with a similar one. ACV is the estimated value of the item or damage at the time of the loss. Generally, ACV is calculated as RCV minus depreciation.

 The estimate will also include other information, such as tax and the amount of depreciation, if any. Refer to our guide to understanding your property estimate to help you navigate the estimate’s sections. Still have questions? Your Travelers Claim professional will be able to explain your estimate to you.

If repairs are necessary, you may choose to make the repairs yourself. If you choose to hire a contractor, you are free to hire the contractor of your choice. We encourage you to check references before hiring anyone. Be sure your contractor is insured and bonded. It is possible that once a contractor begins working, he or she may discover a need for repairs beyond those originally addressed. If this occurs, please have your contractor contact your Claim professional before conducting further repairs. We will work with your contractor so that repairs can continue with minimal interruption. 

My check is made out to me and my mortgage company. Why is that and what should I do to ensure I receive my money?

If you have a mortgage (or other similar lien) on your property, the mortgage company (or lien holder) has a financial interest in your property. Your insurance policy requires us to protect their interest by including them on any payments made to you for damage to your home or other structures. Your mortgage company may require you to provide documentation confirming that repairs have been made before endorsing these payments to you, or it may choose to hold the payments in escrow until repairs have been completed. Each mortgage company has its own requirements, and it may take time for you to complete these requirements. To minimize any potential delays, you should contact your mortgage company as soon as possible to determine what steps you need to take before they can endorse the check and release the payment to you. Their contact information should be located on your monthly mortgage statement or payment book.

What does the term "subrogation" mean, and how does it affect me?

Occasionally, another person may be responsible for the damage to your property. If so, Travelers may seek reimbursement from that other person or that person’s insurance carrier. Travelers’ pursuit of reimbursement is referred to as “subrogation.” We may need your cooperation with this effort. If there is a recovery, you may receive reimbursement for some or all of your deductible.


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