What to Expect After Filing Your Auto Claim

If you choose to have your vehicle repaired, your next step is to decide on a repair shop.* Your chosen repair facility and your Travelers Claim professional will work together while your car is being repaired. For example, it’s not uncommon for additional damage to be found while repairs are being made. The shop will make note of the additional damage and contact your Claim professional before repairing any damage not included in your estimate. Your Travelers policy provides the replacement of damaged safety-related items (e.g., airbags and tires) with new ones.

Please refer to the New Jersey Decision Point Information for injuries in New Jersey.

If you learn your vehicle is a total loss after receiving your estimate, click here to learn more.

Still have questions? Contact your Travelers Claim professional.

_{* You have the right to choose where your vehicle will be appraised (depending on your state) or repaired.}