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Frequently asked questions

How do I get an insurance quote from Travelers? For Auto, Home, and other types of Personal Insurance you can obtain a quote by contacting a local Independent Insurance Agent using our Agent Locator tool or by using our on-line quoting tool. Business Insurance customers can also use the Agent Locator tool to find a local Agent.

How do I get more information on the products you offer? Information about our products for both your Personal Insurance and Business Insurance needs are available on our Web site.

What is MyTravelers.com? MyTravelers.com is a secure Web site that gives Personal Insurance customers access to their billing, policy and claim information on-line. This Web site enables you to:

  • Pay your bill
  • Enroll in one of our automatic payment plans
  • View your policy information
  • Report your claim
  • Check your claim status

How do I register for MyTravelers.com? Personal Insurance customers can register their policy through the MyTravelers.com Web site. All you need is your 9 digit account number to validate your account.

What do I do if I can't access my MyTravelers.com account anymore? If you forgot your User I.D. or password, you may reset them at www.mytravelers.com or call 877.754.0481 for assistance Monday through Friday 8am-6pm ET.

How do I make changes to my personal insurance policy like adding or removing a car or a driver? Making policy changes is easy! For contact information, please refer to your policy declarations page or call 800.842.5075 to speak with a Customer Service Representative.

What do I do if I haven't received my new auto insurance cards in the mail? To obtain vehicle identification cards, please refer to your policy declarations page for contact information or call 800.842.5075 to speak with a Customer Service Representative.

Where do I locate my account number if I do not have my Personal Insurance policy? Your account or policy number can be found on the policy declarations page, the monthly billing notice, or your vehicle identification card. If you are unable to locate this information, you may call 800.842.5075 to speak with a Customer Service Representative.

Policy Declarations Sample: Policy Declarations Sample
Account Bill Sample: Account Bill Sample

Who do I contact if I have a question on my Personal Insurance bill? If you have questions about your bill, please refer to your policy declarations page for contact information or call 800.842.5075 to speak with a Customer Service Representative.

How do I pay my bill? When it comes to paying your bill, Travelers offers several options. Payments can be made:

  • Automatically from your credit card or financial institution
  • Online
  • Over the phone
  • By U.S. mail

Find the option that works best for you! Personal Insurance customers can log on to MyTravelers.com to choose the option that works best. Business Insurance customers can use our e-Pay site to set up electronic payments by accessing www.travelersepay.com.

How do I find information about my Personal Insurance claim? The best way to get information on your claim is to contact the Claim Handler assigned to your case. You may obtain this information on-line by logging into the Check the status of a claim portion of our site. In order to do this you will need the following information:

  • Your Travelers claim number (a seven-digit number given to you when the claim was reported)
  • Your date of loss (the date your loss occurred)

You may also call our claim inquiry department at 800.Claim33 (800.252.4633) for assistance.

How do I find information on my Workers Compensation claim? You may find information on the status of your Workers Compensation claim through our dedicated site for injured workers at www.mywcinfo.com. You will need to know your claim number and accident date. If you have additional questions, you may contact the Travelers Claim professional assigned to your claim at any time. If you do not have that contact information, please call our customer service center at 800-238-6225; they will assist you in reaching the right person.

I was involved in an accident with someone who is insured by you; how do I file a claim? Please call the Travelers Claim Reporting center at 800.CLAIM33 (800.252.4633). You will be asked to provide the other driver's name, license plate, phone number and insurance information.

I'm an independent insurance agent; how do I become appointed with Travelers? If you are interested in becoming a Travelers agent, please complete a brief online questionnaire about your agency and we'll be happy to respond to you via phone or email.

What is your marketing communications policy? Who do I contact if I have feedback on your materials? Travelers strives to create and place advertising and other marketing communications materials that reflect the company's leadership position and reputation. Accordingly, we carefully consider the implications of the association of the Travelers brand with other companies, media and channels of communications, and we carefully choose the content and placement of our advertisements and other marketing materials. We also strive to have appropriate monitoring systems in place to help ensure these policies are met and any communications which are inconsistent with this policy are addressed in an expedient manner.

If you have feedback on our advertising or marketing communications materials please feel free to contact us.

I'm interested in career opportunities with Travelers; how do I find more information? Visit our Careers Web site for up-to-date information on employment opportunities with Travelers.

How do I apply for a charitable contribution or sponsorship from Travelers? Please visit Community Support for more information on Travelers charitable and sponsorship programs. Funding is available for organizations in Travelers' key cities of St. Paul, Minnesota and Hartford, Connecticut and in other select markets where Travelers does business.

How do I obtain proof of insurance for a mutual Personal Insurance client? Please contact our Customer Service department at 800.842.5075 for assistance.

How can I give feedback on my experience with Travelers? We'd love to hear from you! You may call our Customer Advocacy Team (866.336.2077) or email us to share your experiences with our employees, our products, or our Company.

What should I do if I can't find the answer to my question? If you're not sure where to go or can't find the answer to your question, please use our email form or call our Customer Advocacy line at 866.336.2077. One of our Customer Advocacy Team members will get you to the appropriate department.

How do I get information on my life insurance policy, annuity, or 401k written through Travelers Life and Annuity? Travelers Insurance Co. is not affiliated with Travelers Life and Annuity Co which was acquired by the MetLife Life and Annuity Company of Connecticut in 2005.

How do I log into my account? Users from all of our consumer web applications can access their account from the homepage of Travelers.com or by using the red log in button located at the top of every page. This includes customers who use MyTravelers, e-Pay for Business Insurance, the Risk Control Customer Portal and our Special Policy Issuance System for Ocean Cargo. All you need to do is enter your User ID and password and you will be directed to the appropriate application.

What type of password security does Travelers utilize for access to their secure web sites for both insurers and agents? Information Security is a top priority to Travelers. We continuously strive to ensure that you are protected while maintaining an ease of use. Travelers uses "Strong Password" technology which enables users to securely sign-in to Travelers web sites using only their ID and password.

What is the criteria for a "Strong Password"?

  • Must be at least 8 characters in length.
  • Must be a combination of alpha and numeric characters.
  • Must have both upper and lower case letters.
  • Cannot be the same as your User ID.
  • Cannot have more then 2 repeating characters (i.e. Aaa111).
  • Should not be something easily guessed.
  • Should not include the word "password".
  • Should not include any sequential numbers or characters from the keyboard (i.e. "1234" or "ASDF").

How often do I have to change my password? For customers, once your password has been updated to meet the Strong Password requirements it will be stored until you choose to change it.

For agents, your password will expire every 90 days from the last date it was updated/changed. You will receive an expiration notice, via a reminder pop-up, 10 days prior to your password's expiration. If you do not change the password within the 10 days notice, you will be unable to access the secure Travelers sites until you change your password. Once the password has been change, the pop-ups will not occur again for another 81 days.

What do I do if I forget my User ID? If you have forgotten your user ID, please click on the 'Problems logging in' link available from the log in box on any page. Choose the 'I forgot my User ID' button and follow the steps to retrieve your ID.

What do I do if I forget my password? If you have forgotten your password, please click on the "Problems logging in" link available from the log in box on any page. Choose the "I forgot my password" button and follow the steps to reset your password.

When is your website available? We strive to keep Travelers.com up and running 24/7 though some of our applications do require scheduled maintenance.

MyTravelers.com

For your convenience our personal insurance customer service site is available seven days a week. Site maintenance occurs Monday through Saturday 2:00 - 2:45 a.m. EST and Sunday 2:00 0 4:45 a.m. EST, at which time MyTravelers.com is not available.

e-Pay for Business Insurance

For your convenience our business insurance customer service site is available seven days a week. Site maintenance occurs Sunday through Friday 10:00 P.M. - 11 P.M. ET, and Saturday 8:30 P.M. - 9:30 P.M., at which time e-Pay for Business Insurance is not available.

I am having trouble logging-in, who can I call for help? Each of our applications has a dedicated support team to help users that are experiencing trouble logging-in.

Personal Insurance customers trying to access MyTravelers 877.754.0481 We're available 24 hours a day, 365 days a year.
Business Insurance customers trying to:
Pay your bill (e-Pay for Business Insurance) 800.252.2268 Monday - Friday 7 AM - 8PM ET
Access the Risk Control secured site email Ask-Risk-Control@travelers.com
Issue Ocean Cargo Special Policies 800.842.2522 Option #2 Monday - Friday 7:30 AM - 7:00PM ET
Access e-CARMA to manage risk Contact your RMIS rep or 860.277.5800 Monday - Friday 8AM - 5PM ET
Agents trying to access Agent HQ:
Enrolled in Travelers Self Administration Contact Your Agency User Administrator (AUA)
Business Insurance Agents 800.842.2522 Monday - Friday 7:30AM - 7:00PM ET
Personal Insurance Agents 800.243.1334 We're available 24 hours a day, 365 days a year.

I received a letter and check from "Travelers" saying I am a contest winner, is it legitimate? No, it is not. We have been made aware that some individuals across the country have received letters and counterfeit checks, drawn on Travelers Insurance / Travelers Indemnity or some variation of the Travelers name, indicating that they have won a lottery / sweepstakes. The letters and checks are fraudulent and are in no way associated with Travelers. Travelers Internal Investigations unit is investigating this mail fraud and is working with law enforcement authorities in the United States and Canada. You should not respond to the request and should contact your local authorities. Additional details on this scam as well as fraud prevention tips and links can be found on our website.

How do I confirm that a check or request for information is from Travelers? Travelers values your privacy and the security of your information. If you are ever unsure about the authenticity of a check or request for information received; please do not hesitate to contact our Customer Advocacy Team at 866.336.2077 or via email form.

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