Multifactor Authentication for Travelers Agents and Brokers [Infographic]
Cybersecurity is one of the most pressing issues of our time, with incidents such as ransomware attacks, fraudulent sign-in attempts and breaches due to stolen credentials continuing to rise. Travelers is implementing multifactor authentication (MFA) with our agent and broker partners to help protect our customers, our company and each other from cybercrime.
Travelers is committed to helping individuals and businesses safely navigate the rapidly evolving cyber landscape. We are implementing multifactor authentication (MFA) login with our agent and broker partners to enhance our cybersecurity.
What Is MFA?
MFA is a security method that requires two or more authentication factors to verify a user’s identity. For example, when logging in to an organization’s network, the first factor might be a username and password, while the second might include a one-time passcode sent to the user’s smartphone.
Why Is MFA important?
Cybercrime is a growing threat, and passwords are not always enough to prevent fraudulent sign-in attempts and breaches. MFA can help stop cyberattacks in their tracks. Watch this video to learn about the 2022 Travelers Risk Index, where cyber risk remains the number one concern.
Take Action
Travelers will soon require MFA login for our agent and broker partners. Get ready now.
Have your own user ID
Anyone accessing Travelers’ systems needs their own username and password. Sharing login credentials with others cannot be done with MFA. Individuals without their own login should set one up now. Please check with your company’s account administrator for help with setting up your ID. If you need assistance locating your administrator, please contact the Help Desk.
Those who already have their own login should confirm that their account profile information and email are up to date
Choose Your Authentication Methods
Once live, you will be asked to register your MFA preferences (Google Authenticator – preferred, SMS text, voice call and/or email). You can prepare yourself in advance by downloading Google Authenticator. Click the link below or use the QR code to download the app for free. You will then need to sync the Google Authenticator on your mobile device with Travelers when prompted to MFA.
Apple App Store
Download Google Authenticator from Apple App Store
Google Play Store
Download Google Authenticator from Google Play Store
iPhone, iPad, iTunes and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc.
Contact us
Need help setting up your login or have more questions about MFA?
If you support Business Insurance (includes Bond & Specialty), contact the Help Desk at 800-842-2522 (Monday-Friday, 8 a.m. to 8 p.m. ET) and select Option 1.
If you support Personal Insurance, contact the Help Desk at 800-243-1334 (Monday-Friday, 8 a.m. to 8 p.m. ET) and select Option 6, then Option 1.
If you are an RMIS agent, contact the Help Desk at 860-277-5800 (Monday-Friday, 8 a.m. to 5 p.m. ET) and select Option 4.
If you are in Canada, contact Customer Service at 800-268-4543 (Monday-Friday, 7:30 a.m. to 7 p.m. ET) and select Option 1.