Multifactor Authentication for Travelers Agents and Brokers

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Cybersecurity is one of the most pressing issues of our time, with incidents such as ransomware attacks, fraudulent sign-in attempts and breaches due to stolen credentials continuing to rise. Travelers is implementing multifactor authentication (MFA) with our agent and broker partners to help protect our customers, our company and each other from cybercrime.

MFA blocks 99.9% of all account-compromising cyberattacks.1

Travelers is committed to helping individuals and businesses safely navigate the rapidly evolving cyber landscape. We are implementing multifactor authentication (MFA) login with our agent and broker partners to enhance our cybersecurity.

What Is MFA?

MFA is a security method that requires two or more authentication factors to verify a user’s identity. For example, when logging in to an organization’s network, the first factor might be a username and password, while the second might include a one-time passcode sent to the user’s smartphone.

Why Is MFA important?

Cybercrime is a growing threat, and passwords are not always enough to prevent fraudulent sign-in attempts and breaches. MFA can help stop cyberattacks in their tracks. Learn about the 2023 Travelers Risk Index, where cyber risk remains a top concern.

Take Action

Travelers will soon require MFA login for our agent and broker partners. Get ready now.

Have your own user ID

 A circle with red border, number 1 on the edge, and a red shaded person inside.

Anyone accessing Travelers’ systems needs their own username and password. Sharing login credentials with others cannot be done with MFA. Individuals without their own login should set one up now. Please check with your company’s account administrator for help with setting up your ID. If you need assistance locating your administrator, please contact the Help Desk. 

Those who already have their own login should confirm that their account profile information and email are up to date

Choose Your Authentication Methods

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Once live, you will be asked to register your MFA preferences (Google Authenticator – preferred,  SMS text, voice call and/or email). You can prepare yourself in advance by downloading Google Authenticator. Click the link below or use the QR code to download the app for free. You will then need to sync the Google Authenticator on your mobile device with Travelers when prompted to MFA.

Apple App Store

Download Google Authenticator from Apple App Store

Google Play Store

Download Google Authenticator from Google Play Store

iPhone, iPad, iTunes and App Store are trademarks of Apple Inc. Android and Google Play are trademarks of Google Inc.

Contact us

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Need help setting up your login or have more questions about MFA?

If you support Business Insurance (includes Bond & Specialty), contact the Help Desk at 800.842.2522 (Monday-Friday, 8 a.m. to 8 p.m. ET) and select Option 1.

If you support Personal Insurance, contact the Help Desk at 800.243.1334 (Monday-Friday, 8 a.m. to 8 p.m. ET) and select Option 6, then Option 1.

If you are an RMIS agent, contact the Help Desk at 860.277.5800 (Monday-Friday, 8 a.m. to 5 p.m. ET) and select Option 4.

If you are in Canada, contact Customer Service at 800.268.4543 (Monday-Friday, 7:30 a.m. to 7 p.m. ET) and select Option 1.

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Multifactor Authentication Frequently Asked Questions

Get answers to your questions about the Travelers MFA login for agents and brokers to help you prepare.

Related Products & Services

We understand the complexity of cyber threats and have cyber liability insurance solutions to help protect your business assets.

Travelers has the products, services and expertise to meet a wide range of international insurance needs in over 150 countries worldwide.

Young businesswoman sitting on a park bench, logging in to laptop while holding smartphone with a security key lock icon on the screen.

How Multifactor Authentication Can Help Protect Against Cyber Threats

Multifactor authentication (MFA) can help stop cyberattacks by requiring a second form of verification that can block most account-compromising attacks.