Multifactor Authentication for Travelers Agents and Brokers [Infographic]
Cybersecurity is one of the most pressing issues of our time, with incidents such as ransomware attacks, fraudulent sign-in attempts and breaches due to stolen credentials continuing to rise. Travelers is implementing multifactor authentication (MFA) with our agent and broker partners to help protect our customers, our company and each other from cybercrime.
Travelers is committed to helping individuals and businesses safely navigate the rapidly evolving cyber landscape. We are implementing multifactor authentication (MFA) login with our agent and broker partners to enhance our cybersecurity.
What Is MFA?
MFA is a security method that requires two or more authentication factors to verify a user’s identity. For example, when logging in to an organization’s network, the first factor might be a username and password, while the second might include a one-time passcode sent to the user’s smartphone.
Why Is MFA important?
Cybercrime is a growing threat, and passwords are not always enough to prevent fraudulent sign-in attempts and breaches. MFA can help stop cyberattacks in their tracks.
Travelers will soon require MFA login for our agent and broker partners. Get ready now.
Have your own user ID
Anyone accessing Travelers’ systems needs their own username and password. Sharing login credentials with others cannot be done with MFA. Individuals without their own login should set one up now.
Those who already have their own login should confirm that their account profile information and email are up to date.
Download Google Authenticator
Travelers’ preferred method for MFA is Google Authenticator. Click the link below to download for free.
Users should also register to receive authentication passcodes by SMS text and voice call.
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Need help setting up your login or have more questions about MFA?
If you support Business Insurance (includes Bond & Specialty), contact the Help Desk at 800-842-2522 (Monday-Friday, 8 a.m. to 8 p.m. ET) and select Option 1.
If you support Personal Insurance, contact the Help Desk at 800-243-1334 (Monday-Friday, 8 a.m. to 8 p.m. ET) and select Option 6, then Option 1.
If you are a Northland or Northfield agent, contact the Help Desk at 800-363-2242 (Monday-Friday, 8 a.m. to 8 p.m. ET) and select Option 1.
If you are an RMIS agent, contact the Help Desk at 860-277-5800 (Monday-Friday, 8 a.m. to 5 p.m. ET) and select Option 4.
If you are in Canada, contact Customer Service at 800-268-4543 (Monday-Friday, 7:30 a.m. to 7 p.m. ET) and select Option 1.