Our promise is to be there for our customers when they need us.
Travelers is committed to offering products and services that meet a broad spectrum of claim needs - from ConciergeCLAIM, our signature, hassle-free auto claim service, to contents claim specialists who help inventory personal property after damage to a home.
Our claim professionals recognize that each claim is different and requires a unique resolution strategy. They will partner with appropriate subject-matter experts throughout the company – including investigators, recovery specialists, loss prevention managers and legal professionals – to produce superior claim results for our customers.
Travelers understands the importance of providing the training, tools and resources claim staff needs to effectively serve our customers. Our "Claim U" employee training facility in Windsor, Connecticut – designed to be the best and most comprehensive of its type – supports an industry-leading training curriculum that combines traditional classroom, distance, and hands-on learning.
At Claim U, our employees gain in-depth knowledge of construction, vehicle repair, liability, and coverage fundamentals, ensuring they are ready to assist customers facing a variety of claim scenarios.
Catastrophic events can be traumatic. That's why we make sure we're ready to help our customers wherever and whenever disasters strikes. Travelers has hundreds of specially trained catastrophe response experts countrywide who are prepared to be deployed in 24 hours or less to assist our customers. In large-scale disaster situations, we can draw on the strength of our 13,000-person claim organization to ensure all customers are served by Travelers Claim professionals.
Our fleet of Mobile Claim Headquarters - fully functioning, self-contained mobile claim offices in custom-built RVs – can travel quickly to disaster zones and set up in sites easily accessible to customers. That way, Travelers can immediately start helping businesses and homeowners who have been impacted by a disaster.
"We knew without a doubt that when we chose Travelers, we made the right choice. Everyone that we made contact with in claims did everything they could to make our situation as pleasant as possible." –Rocco S., Auto Insurance Customer, Arvada, Colo.
"After hearing all the 'horror stories' about dealing with workers compensation claims, I was very impressed and pleased with the timely, professional, yet caring way in which my needs were met." –Lora B., Workers Compensation Claimant, Bonners Ferry, Idaho
"All of the general liability claim staff assigned to Stein Mart performs their jobs excellently. I appreciate each one of them and feel confident knowing they're handling our claims." –Sheila B., Risk Manager, Stein Mart
"I sincerely thank you for the prompt settling of my claim. Though I hope never to have to call you again, I am proud to be under the 'red umbrella.'" –Joanna M., Homeowners' Insurance Customer, Buffalo, N.Y.
The information on this site is general in nature. Any description of coverage is necessarily simplified. Whether a particular loss is covered depends on the specific facts and the provisions, exclusions and limits of the actual policy. Nothing on this site alters the terms or conditions of any of our policies. You should read the policy for a complete description of coverage. Coverage options, limits, discounts, packages, deductibles, repair options, billing options and other features are subject to availability and to individuals meeting our underwriting criteria. Not all features available in all areas.
Insurance is underwritten by The Travelers Indemnity Company and its property casualty affiliates, One Tower Square, Hartford, CT, 06183. For a complete list of personal insurance underwriting companies, click here.
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