Contact Customer Service for Premium Audits

For your convenience, we have provided a number of ways for you to reach us. Please select the option below that works best for you. If you are trying to reach other areas of Travelers, please visit our corporate contact page for more information.  

Email us

Submit all of your questions and comments through our email form on this page below. 

Fax us

To send your completed Policyholder Report (PHR) and supporting documents, please: 

  • Include a cover page to indicate who should receive the fax
  • Fax to 1.800.879.0892

Call us

If you have urgent questions regarding your premium audit, our customer service team is available 8 a.m. to 7 p.m. ET Monday - Friday at 1.800.842.4271

Write us

Send mail to:

Travelers Premium Audit
PO Box 2927
Hartford, CT 06104-2927 

For overnight deliveries:

One Tower Square
Hartford, CT 06183 

Email customer service

Your policy number is displayed as two- to four-character form number followed by an eight-character policy number on your policy declarations page.
EX: "EUB 1234A678", "680 1B345678"

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How to prepare for your audit

Preparing for your audit is as simple as keeping proper records and documentation throughout your policy period. 

Helpful tips to prepare for your Premium Audit 

Frequently asked questions 

Documents required for audit

Printable audit related forms 

What you can expect in the audit process

The way that a premium audit is completed is determined based on premium size, type of operation and state requirements.

What you can expect in an audit

Audit noncompliance