We're here for you.

At Travelers, we're committed to providing superior service and support. So when you have questions, comments or concerns, we want to hear from you. For your convenience there are a variety of ways to reach us. Just choose the one that works best for you.

Storm Recovery

877.872.8228

We're ready to help. Customers affected by the severe hail storms near Dallas, Texas, can report claims and review storm recovery information.

Email us:

Use our online form to ask us a question or send us feedback.

Call us:

For individuals: auto, home and other personal insurance:

Get a Quote:
call 888.695.4625
Our quote line is available 8am-11pm ET Monday-Friday, 8:30am-6:30pm ET Saturday and 8:30am-6:00pm ET Sunday. You can also obtain a quote by using our online quoting tool or contacting a local Independent Agent for assistance.
Billing and Policy Service Questions
call 800.842.5075
Have a question about your bill? Need to add a car or driver to your policy? Our Customer Service Team is here to help 24 hours a day, 365 days a year.
Report a Claim
call 800.252.4633
Report your auto, home and personal property claims by telephone or online through MyTravelers 24 hours a day, 365 days a year.
Check Status of a Claim
call 800.252.4633
Looking for information on your claim? Our Claim Team is available 8am - 5pm, Monday - Friday local time to help or you can check your claim status online.
MyTravelers.com Technical Assistance
 
call 877.754.0481
Having trouble logging into your MyTravelers.com account? Our technical team is here to help you from 8am - 9pm , Monday - Friday ET.

Roadside Assistance:

For assistance if your car becomes disabled
 
call 800.252.4633
 

For business insurance:

For questions about your bill
 
call 800.252.2268
We are available Monday - Friday 7am-8pm EST for billing questions or you can make a payment by phone 24 hours a day. Please have your account and/or policy number and your banking information available. You can also visit us on-line at www.travelersepay.com to pay your bill or set up automatic recurring payments.
Report a Claim
call 800.238.6225
Report your Business Insurance claims by telephone or online 24 hours a day, 365 days a year.
Check Status of a Claim
call 800.238.6225
Looking for information on your claim? Our Claim Team is available 8am - 5pm, Monday-Friday local time to help or you can check your claim status online.
 

Customer Advocacy:

call 866.336.2077
Travelers is committed to providing you with the highest level of service. If you have any questions, or have concerns regarding the service you have received from us, please call us at 866.336.2077, 24/7, any time, day or night.
 

Company information:

Company Directory
 
call 800.328.2189
Employee Services
 
call 800.441.4378
The Employee Services Unit is available to handle benefits, payroll, employee policy and other Human Resources related questions from current employees and retirees.
Investor Relations
 
Media Relations
 

Write to us:

Personal insurance payments:

Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307

Business insurance payments:

Travelers CL Remittance Center
PO Box 660317
Dallas, TX 75266-0317
 

Investor relations:

Travelers
Attn: Shareholder Services
One Tower Square, 2MS
Hartford, CT 06183

Mail a complaint:

Travelers
Attn: Consumer Affairs
One Tower Square, 8MS
Hartford, CT 06183

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Hail Storm Assistance

Travelers wants you to know what we are doing to respond to the severe damage caused by the hail storms near Dallas, Texas. We have thousands of trained claim professionals countrywide, who are now ready to help.

Call 877.872.8228

How are we doing?


We value your feedback!
Feel free to call us and let
us know how we're doing.

Call 866.336.2077

Send email