Contact Us

Call Us:

Contact Info for Individuals

Get a Quote1.888.695.4625
Representatives are available Monday-Friday 8am-11pm ET, Saturday 8:30am-6:30pm ET, and Sunday 8:30am-6:00pm ET.
You can also obtain a quote online or by contacting a local Independent Agent.
Billing and Policy Service Questions1.800.842.5075
Our Customer Service Team is here to help 24 hours a day, 365 days a year.
Report a Claim1.800.252.4633
Report your auto, home and personal property claims by telephone or online through MyTravelers 24 hours a day, 365 days a year.
Check Status of a Claim1.800.252.4633
Looking for information on your claim? Our Claim professionals are available to help Monday - Friday, 8am - 5pm (local time).
You can also check your claim status online
MyTravelers® Technical Assistance1.877.754.0481
Having trouble logging into your MyTravelers.com account?
Our technical team is here to help you Monday - Friday, 8am - 9pm ET.
Roadside Assistance1.800.252.4633
  • Select Option 3 in the phone menu

Contact Info for Business

Billing Questions1.800.252.2268
We are available for billing questions Monday - Friday, 7am - 8pm ET. You can make a payment by phone 24 hours a day. Please have your account and/or policy number and your banking information available.
You can also pay your bill or set up automatic payments online.
Report a Claim1.800.238.6225
Report your Business Insurance claims by telephone or online (Internet Explorer-only) 24 hours a day, 365 days a year.
Check Status of a Claim1.800.238.6225
Looking for information on your claim? Our Claim Professionals are available Monday - Friday, 8am - 5pm local time to help.
You can also check your claim status online.
Premium Audit1.800.842.4271
Our Customer Service team is available Monday - Friday, 8am - 7pm ET to help.
MyTravelers® Technical Assistance1.877.754.0481
Our technical team is here to help you Monday - Friday, 8am - 8pm ET.

Company Information

Customer Advocacy

Travelers is committed to providing you with the highest level of service. If you have questions or any concerns regarding the service you have received from us, please call us at 1.866.336.2077. We are here for you 24 hours a day.

Mail Us

Personal Insurance payments:

Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307

Business Insurance payments:

Travelers CL Remittance Center
PO BOX 660317
Dallas, TX 75266-0317

Investor Relations:

Travelers
Attn: Shareholder Services
One Tower Square
Hartford, CT 06183

Consumer Affairs (Complaints):

Travelers
Attn: Consumer Affairs
One Tower Square
Hartford, CT 06183