Future Ready: Trends in Personal Insurance Distribution
Wednesdays with Woodward webinar
April 28, 2021
Customer expectations are evolving. Are you keeping up? In this installment of the Wednesdays with Woodward webinar series, Loree Toedman and Jay Gauthier from Travelers’ Personal Insurance team shared their philosophies on meeting customers where they are, giving them what they need and serving them how they want. They explored business trends that have been accelerated by the COVID-19 pandemic, provided insights for insurance leaders and others on staying connected and getting ahead in a digital world, and took stock of emerging strategies in consumer marketing, customer service, operations, sales and more.
Presented by the Travelers Institute, Big I New York, Big I Connecticut and the Professional Independent Insurance Agents of Colorado.
Loree Toedman, Vice President – Field Sales, Personal Insurance, Travelers
Jay Gauthier, Chief Marketing Officer & Head of Direct Markets, Personal Insurance, Travelers
Joan Woodward, President, Travelers Institute; Executive Vice President, Public Policy, Travelers