skip to main content
Travelers Logo
  • About
  • Careers
  • Agents
  • Investors
  • Sustainability
  • Contact Us

Register now
Problems logging in?
  • For Individuals
    • Overview
    • Products
      • Car
      • Home
      • Renters
      • Condo
      • Landlord
      • Boat & Yacht
      • Travel
      • Pet
      • Weddings
      • Umbrella
      • All Products
    • Prepare & Prevent
      • Insurance 101
      • Home Central
      • Travelers Garage
      • Managing Through COVID-19
    • Affinity Group Discount
    • Online Service
    • Pay Your Bill
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • For Business
    • Overview
    • Products & Solutions
      • Overview
      • Boiler & Machinery
      • Commercial Auto & Trucking
      • Cyber
      • Environmental Liability
      • Excess Casualty & Umbrella
      • General Liability
      • Global Insurance
      • Inland Marine
      • Management & Professional Liability
      • National Programs
      • Ocean Marine
      • Property
      • Small Business Owner's Policy
      • Surety Bonds
      • Workers Compensation
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Industries
      • Overview
      • Agribusiness
      • Architects, Engineers & Surveyors
      • Auto & Truck Dealers
      • Business & Professional Services
      • Construction
      • Education
      • Energy & Renewable
      • Equipment Dealers
      • Financial Institutions
      • Food Services
      • Health & Related Services
      • Hospitality & Recreation
      • Manufacturing
      • Marine Industries
      • Museums & Fine Art
      • Non-Profit
      • Oil & Gas
      • Public Entities
      • Real Estate
      • Retail
      • Technology
      • Transportation
      • Wholesale & Distribution
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Services
      • Overview
      • Risk Control
      • Claim
      • Premium Audit
      • Online Customer Tools
      • Risk Management Information Services
      • Travelers Client Advantage
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Small Business
      • Overview
      • Automobile Insurance
      • Business Owner's Policy
      • Data Breach
      • Employment Practices Liability
      • Professional Insurance
      • Umbrella Insurance
      • Workers Compensation Inurance
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Large Business
      • Overview
      • Casualty
      • Cyber
      • Management & Professional Liability
      • Property
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
    • Multinational Business
    • Prepare & Prevent
      • By Topic
      • By Industry
      • Navigating Your Business Through COVID-19
        • Find an Agent
        • Report a Claim
        • Pay Your Bill
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • Claim Center
    • Claim Center
    • Should I File a Claim?
    • Report a Claim
    • Roadside Assistance
    • Find a Service Provider
    • Check Your Claim Status
    • Manage Your Claim Experience
      • Claim Reporting Next Steps
      • Claim Guide Library
      • Workers Compensation Resources
    • Claim Capabilities
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • Prepare & Prevent
    • For Individuals
    • Home Central
      • Buying & Selling
      • Home Maintenance
      • Home Renovation
      • Home Safety
      • Moving
      • Smart Home
    • Travelers Garage
      • Buying & Selling
      • Car Maintenance
      • Distracted Driving
      • Safe Driving
      • Teen Driving
      • Boating
    • Insurance 101
    • Weather
    • For Business
    • Industries
      • Construction
      • Manufacturing
      • Nonprofit
      • Small Business
      • Technology
    • Topics
      • Business Continuity
      • Cyber
      • Driver and Fleet Safety
      • Facilities Management
      • Internet of Things
      • Product and Services Liability
      • Supply Chain Management
      • Workplace Safety
    • Travelers Risk Index
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
  • About Travelers
    • Overview
      • Awards & Recognition
      • Careers
      • Community
      • Diversity & Inclusion
      • Sustainability
      • History
      • Investors
      • Media Resources
      • News
      • Travelers Championship
      • Travelers Institute
      • Get a Quote
      • Find an Agent
      • Report a Claim
      • Pay Your Bill
    • Get a Quote
    • Find an Agent
    • Report a Claim
    • Pay Your Bill
Main Navigation
  • For Individuals
      • Insurance for Individuals
      • Products
        • Car
        • Home
        • Renters
        • Condo
        • Landlord
        • Boat & Yacht
        • Travel
        • Pet
        • Weddings & Events
        • Umbrella
        • More
      • Prepare & Prevent
        • Insurance 101
        • Home Central
        • Travelers Garage
      • Affinity Group Discount
      • Online Service
      • Pay Your Bill
    • Get a home quote now

      It's easy to get a free quote for home insurance from Travelers in just a few minutes.

       

      Get a home quote now
  • For Business
      • Products & Solutions
        • Commercial Auto & Trucking
        • Cyber
        • General Liability
        • Management & Professional Liability
        • Property
        • Small Business Owner's Policy
        • Surety Bonds
        • Workers Compensation
        • More
      • Industries
        • Construction
        • Energy & Renewable
        • Financial Institutions
        • Healthcare
        • Manufacturing
        • Real Estate
        • Technology
        • Transportation
        • More
      • Prepare & Prevent
      • Services
        • Risk Control
        • Claim
        • Premium Audit
        • More
      • Pay Your Bill
      • Small Business
      • Large Business
      • Multinational Business
      • For Business Overview
    • Tips for Managing Risks Related to a Remote Workforce

      Tips for Managing Risks Related to a Remote Workforce

      With the current reality of more employees working from home through the pandemic, is your business ready for all the implications?

      Learn more
  • Claim Center
      • Claim Center
      • Should I File a Claim?
      • Report a Claim
      • Roadside Assistance
      • Find a Service Provider
      • Check Your Claim Status
      • Manage Your Claim Experience
        • Claim Reporting Next Steps
        • Claim Guide Library
        • Workers Compensation Resources
      • Claim Capabilities
    • Send us your receipts, photos, invoices and more with just a push of a button.

      Securely share information with your Claim team.

      Send us your receipts, photos, invoices and more with just a push of a button.

      Upload a File
  • Prepare & Prevent
      • For Individuals
      • Home Central
        • Buying & Selling
        • Home Maintenance
        • Home Renovation
        • Home Safety
        • Moving
        • Smart Home
      • Travelers Garage
        • Buying & Selling
        • Car Maintenance
        • Distracted Driving
        • Safe Driving
        • Teen Driving
        • Boating
      • Insurance 101
      • Weather
      • For Business
      • Industries
        • Construction
        • Energy
        • Manufacturing
        • Nonprofit
        • Small Business
        • Technology
      • Topics
        • Business Continuity
        • Cyber
        • Driver and Fleet Safety
        • Facilities Management
        • Internet of Things
        • Product and Services Liability
        • Supply Chain Management
        • Workplace Safety
      • Travelers Risk Index
    • Managing Through COVID-19

      Managing Through COVID-19

      Resources to help you adapt to the realities of COVID-19.

      Learn more
  • Home
  • About Travelers
  • COVID-19: Business Resiliency at Travelers

COVID-19: Business Resiliency at Travelers

In light of ongoing concerns related to the coronavirus (COVID-19), we want to assure our customers, agents, brokers and business partners that Travelers has a robust approach to business resiliency so that we can continue to provide exceptional, uninterrupted service to all our stakeholders.

Business Resiliency – A Holistic Approach

The overall objective of our business resiliency strategy is to deliver on the Travelers promise to take care of our customers, communities and employees, no matter the disruption.
 
The Travelers Business Resiliency Risk Committee oversees the strategies, processes and controls of a holistic, three-pronged approach that encompasses business continuity, disaster recovery and crisis management. This committee is directly aligned with our Enterprise Risk Committee and Board of Directors.
 
The committee is charged with reviewing and approving mission- and business-critical processes, identifying risks to business resiliency – specifically, gaps between disruption tolerance and technology capabilities – and facilitating decisions to accept or remediate these risks.

Business Continuity

The primary objective of business continuity is to ensure that the company is prepared to respond to, and recover from, an unexpected disruption of any kind. This involves contingency planning and testing for 400+ business processes across Travelers. With senior management direction and support, the group is actively engaged in both preventive measures (including technology availability design, facility resilience and training/awareness programs), as well as response preparation (including business contingency planning and technology restoration).

business resiliency overview business resiliency overview

We maintain a continuous improvement philosophy and facilitate annual risk reviews designed to understand and manage risk across all operational aspects of our company, including technology, worksites, workforce and suppliers. All businesses are required to outline their disruption plans, and our contingency standard calls for specific, documented procedures and workaround scripts to be in place and validation exercises to be completed.

In Focus: Pandemic Preparedness

The safety of our employees and customers is our top priority. The primary objectives of our corporate pandemic plan are to maintain a safe workplace and to keep the business running should a severe pandemic arise, such as COVID-19. The plan focuses on the health and safety of employees while maintaining critical business activities to reduce the economic impact of a pandemic.

We also have a cross-functional Corporate Pandemic Planning Group, which defines roles and responsibilities, business continuity priorities and guidelines for pandemic planning and stakeholder communications.

Disaster Recovery

Our approach to disaster recovery is based on a model that provides infrastructure, application and platform redundancy so that we can run critical business systems in an alternative location/geography if the primary location is unavailable. This approach means we can continue to conduct our business in the event of a disruption.
 
We perform daily backups of changed production data from our primary facility to our alternates. Critical technology components are designed with high availability and a multitude of restoration options to address local, site and data corruption events. In addition, disaster recovery testing is performed annually.

Crisis Management/Emergency Response

Travelers has an integrated response team that comes together to manage events, both planned and unplanned, providing a coordinated and facilitated response to situations from “business as usual” to “crisis.” Roles and responsibilities of team members are clearly defined, enabling an efficient response to a technology, worksite, workforce or supplier event. Emergency response procedures are well-documented and reinforced with regular training, scenario planning and exercises.
 
The crisis management operating model includes two teams, outlined below, who engage with the Executive Crisis Management Team when escalation is required. Operational Response Team, which manages corporate security, real estate, technology, cyber, business continuity, and environmental health and safety events. Enterprise Event Response Team, which manages catastrophes, underwriting and exposure, claim response and regulatory events.

In Focus: Enterprise Supplier Risk Management

Travelers has a dedicated framework designed to identify and mitigate supplier risks and enable the company to make informed decisions throughout the life cycle of a supplier relationship. As part of the Enterprise Supplier Risk Management program, we assess the business continuity and disaster recovery risk of our suppliers to evaluate their overall business resiliency, recovery capabilities and limitations, as well as Travelers’ business process contingency strategy.

All Travelers businesses must identify supplier dependencies for each business process within their respective area, including level of urgency, and document supplier contingency strategies in the event of a disruption.

We believe that our planning and preparations for unforeseen circumstances and potential business interruptions are aligned with best business practices and should protect the company from most business interruptions. Nonetheless, our customers, agents, brokers and business partners can be assured that Travelers employees are committed to providing great service and will work tirelessly to resume all business operations as quickly as possible.

More Information

  • Updated Claims Processes
  • Virtual Premium Audits
  • Business Interruption Information
  • MyTravelers.com

Articles and Resources

  • Tips for Managing Risks Related to a Remote Workforce
  • Construction Site Safety During Shutdown
  • Cybersecurity Tips for Working Remotely
  • How to Take Your Small Business Virtual
  • How to Set Up Your Home Office
  • See All COVID-19 Articles

Stay Informed

  • U.S. Centers for Disease Control and Prevention
  • CDC Resources for Businesses
  • World Health Organization
  • U.S. Occupational Safety and Health Administration
  • U.S. Small Business Administration
  • U.S. Chamber of Commerce
  • National Council on Compensation Insurance State Guide on COVID-19 Presumptions
  • ScienceAdvances Measures Mask Efficacy
Travelers logo

Travelers and The Travelers Umbrella are registered trademarks of The Travelers Indemnity Company in the U.S. and other countries.
© 2021 The Travelers Indemnity Company. All rights reserved.

  • Travelers on Facebook
  • Travelers on YouTube
  • Travelers on Twitter
  • Travelers on LinkedIn
  • Travelers on Instagram

Products & Services

  • For Individuals
  • For Businesses
  • Claim Services
  • Prepare & Prevent

Our Company

  • About Travelers
  • Careers
  • Investors
  • Sustainability

Connect

  • Customer Support
  • MyTravelers®
  • For Agents
  • Find an Agent

Legal & Compliance

  • Terms of Service
  • Privacy & Security
  • Accessibility
  • Producer Compensation Disclosure