COVID-19: Claim Guidance

We’re Here to Help

In light of ongoing concerns related to COVID-19, we are committed to responding to your claim needs with speed, compassion, integrity and professionalism. You can file a claim at any time, and if you’re not sure whether you should file a claim, visit our Claim Center. If you have questions about an existing claim, you can check your claim status or contact your Travelers Claim professional.

Travelers’ Claim organization has more than 12,000 employees throughout the United States, Canada and Europe. Our traditional business continuity plans, together with virtual tools and technology, enable us to respond rapidly, deploy resources and shift capacity as needed.

Our goal remains unchanged: to provide a claim experience that is as worry-free as possible.

Virtual Capabilities

The safety of our customers and employees is our top priority during the COVID-19 pandemic, so we are expanding our approach to many processes, including how we manage on-site inspections and face-to-face interactions between our professionals and our customers and claimants. We’ll work with you to choose the virtual claim options that best meet your individual situation.

  • Our virtual inspection tools enable us to effectively “see” damage without physically being on site.
  • Our real-time video chat and apps guide you through the process of assessing property damage or discussing a workers compensation claim via a “virtual visit” with a Travelers medical or Claim professional.
  • In addition, you can share receipts, photos and invoices using our upload functionality on Travelers.com or via the MyTravelers® portal.

On-site Inspections When Required

When an on-site inspection is needed, we will take necessary preventive health measures to ensure the safety of customers and employees. If someone in your home/business is at a higher risk of complications associated with COVID-19 or is exhibiting symptoms including a fever and cough, we will work with you to find a suitable virtual inspection option.

COVID-19 Exposure Reporting for Businesses in California

California Senate Bill 1159 is a new workers compensation law, signed by Governor Gavin Newsom on September 17, 2020, which contains the steps California employers must take when reporting COVID-19 employee exposures to their claims administrator or carrier. For dates of exposure on or after July 6, 2020, the law contains specific reporting requirements, which are outlined in the COVID-19 Exposure Reporting Form and in the California COVID-19 Legislation Webinar.