To Our Partners:
Even though our daily lives have changed in significant ways as a result of COVID-19, one thing that won’t change is our commitment to taking exceptional care of you and our customers.
Thanks to technology and infrastructure investments we have made in recent years, we are fully operational and prepared to provide the high level of service you have come to expect from us. We also have the technology and the resources to help your business stay active and to keep our customers covered, giving you and them peace of mind at this uncertain time.
Please know that we have taken steps to ensure seamless operations and full availability of both our professionals and our products and services. We have the benefit of an extensive inventory of state-of-the-art digital and virtual tools for claim inspections and other engagements, and we are taking extra precautions if an in-person inspection or other interaction is needed. We are also offering billing support to customers who are financially affected, encouraging them to contact us to discuss their individual situations. We will continue to look for ways to help you and our customers during this time.
What the world is experiencing is unprecedented, but we are nonetheless prepared for it. While we could not have predicted the events that have unfolded in recent weeks, we know that from time to time we are going to be tested in one form or another. We manage our business accordingly. With more than 160 years of risk expertise and the best team in the business, we are built to take on this challenge.
And thanks to our strong relationship with you, we will get through this difficult circumstance the same way we get through everything: together.
We appreciate your partnership and your confidence in Travelers.
For more information about our response efforts, please visit our dedicated page on Travelers.com.
From all of us to all of you, stay healthy and safe.