Real Estate Insurance Claim and Risk Control Services

Here when you need us

We have more than 12,000 Claim professionals countrywide ready to help you locally.  We will be there for you when you need us most so you can concentrate on getting back to business.  Our smart, scalable services can help you maintain a safe environment and manage expenses across all building types, including helping you reduce the total cost of risk resulting from accidents involving tenants, employees or visitors.  When a weather event affects your properties, Travelers can deploy its specially trained catastrophe team and mobile claim offices to facilitate the claims process and get you back to business.

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Get coverage for your unique professional risks.

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Comprehensive real estate claim and risk control services 

As a real estate owner or manager, you're responsible for keeping your buildings and grounds in good condition and as safe and hazard-free as possible.  We can help you manage your total cost of risk through effective safety and risk management programs.  

Our services include:

  • Risk Control surveys that can provide customers with recommendations related to control measures to address risks observed during a site visit. 

  • Comprehensive facilities management technical bulletins and data from thousands of claims to help customers reduce risks and prevent losses. 

  • Risk Control On-DemandSM, which provides access to Risk Control professionals experienced in helping prevent Slips, Trips and Falls, the #1 reason for an ER visit.1 

  • Claims teams located across the country,providing services on a comprehensive range of issues, from navigating third-party risk-transfer issues to providing prompt and fair claim evaluations. 

  • More than 650 staff attorneys across the U.S. to help protect your business, brand and reputation. 

Prepare and protect your business 

Dedicated to helping protect your business from day-to-day, emerging and catastrophic risks, Travelers pairs local knowledgeable service with the scale and resources of a national carrier. 

  • Travelers Investigative Services, Risk Control and Forensics Lab offer in-house resources, including more than 30 dedicated fire investigators and forensic specialists to help understand the root cause of claims so that proper responsibility for a loss can be better determined. 

  • Industry-leading subrogation recovery beats the industry average by 103%; recovery is achieved 28% faster than the industry average. 

  • Our proven catastrophe response capabilities enable us to respond rapidly when a catastrophe occurs, with hundreds of trained catastrophe-response experts located in every region of the country who are prepared to be deployed within 24 hours or less. 


Claim Center

Find resources to help you manage your claim experience, including access to your claim status, file uploads, and secure messaging to your Claim professional.

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Solutions for small businesses

Travelers offers small business solutions to help you protect and grow your business.

Business person smiling and carrying a red folder.

Find an insurance agent

Get coverage for your unique professional risks.