Emergency Response

We’re ready to help you get back on your feet after a natural disaster. Please protect your property from further damage if it’s safe to do so and contact us as soon as possible to file your claim. After receiving your claim, a Travelers Claim professional will explain the next steps and assist you through the process.

We have employees in the area who are currently assisting customers. Our Catastrophe Response Team is also on the ground providing additional support to our locally-based Claim professionals. Our team is equipped with a vast array of digital tools—including virtual inspection mobile apps that they can use with customers to help expedite the claim process.

Affected by a catastrophe?

File your claim online. Available 24 hours a day, every day.


Mobile Claim Offices

If you’re in an area affected by a disaster, you can visit us for immediate claim assistance and safety information with the personal service you expect.

Location & Hours:

Beginning Thursday, May 23, 2024 8:00 AM - 6:00 PM
Hours and dates are subject to change.


1521 N Loop W
Houston TX 77008

  Map Location

More Prepare & Prevent

Help prepare yourself for a tornado. Get helpful tips about how to prepare in advance and what to do during and after a tornado.

Seek shelter sign for what to do in a tornado.

Using a generator for emergency power? Help keep your home safe with portable generator safety information.

A generator.

Disaster preparedness before a storm can help when a disaster is approaching. Learn how you can prepare for disaster.

Disaster preparedness kit to help prepare for natural disaster

Additional Resources

Find out what you can expect after filing your claim.

Search for a reputable service provider to repair your car or home, or to provide medical care.

Tools and resources to help make the process more manageable.