Pursuing Our Promise to Care Through Data, Science and Heart
Things happen. And when they do, you want to make sure you have an insurance partner you can count on. That’s where the Travelers Claim Corps® team can really make a difference. Whether we’re using innovative technologies to determine who needs help and when, or sending out members of the team to assess and respond in real time, we’re ready, willing and able.
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Jarrod B. speaking over aerial imagery of neighborhood.
TEXT: Travelers logo, nearmap logo
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Weather events are definitely increasing in frequency. It seems that when they happen, they tend to be really severe.
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Jarrod B. speaking to camera.
TEXT: Jarrod B., Assistant Vice President, Claim Business Intelligence & Analytics, Travelers
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The weather doesn't care, and so it forces us to be prepared, be ready and be on call when we need it.
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Jarrod B. and his team reviewing satellite imagery on screens in the situation room.
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Because you never know when that next event’s going to happen.
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Tracy W. speaking to camera.
TEXT: Tracey W., Geospatial Consultant, Claim Business Intelligence & Analytics, Travelers
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My name is Tracy, and I'm a geospatial consultant in the claim department at Travelers.
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Satellite imagery on screens in the situation room.
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Geospatial is a discipline that's all around the use of maps and location-based information.
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Joe C. speaking to camera.
TEXT: Joe C., Claim Business Intelligence & Analytics, Travelers
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With the way that the weather events are more unpredictable and more severe in these times we always
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Joe C. hiking on a trail
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leave room in case some kind of catastrophe occurs.
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Jarrod B. and his team in the situation room.
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The situation room at our National Catastrophe Claim Center. There's a number of screens in there that show you "Hey, here's the weather, here's a map of our insureds, here's what the media's reporting." And there's normally a feed from Twitter.
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Close up of various screens in situation room.
TEXT: CLAIM CORPS
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You have to read a lot of different data points to understand what’s going on in any one of them.
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Joe C. speaking to camera.
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Our team uses aerial imagery
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Nearmap pilot flying.
TEXT: nearmap logo
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to compare pre- and post- event imagery, otherwise known as gray and blue sky.
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Tracy W. speaking to camera
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The blue-sky imagery is pictures of life as normal in a location, and then the gray sky imagery is something bad has just happened — a tornado, a hurricane, a wildfire.
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Overhead aerial imagery of neighborhood.
TEXT: nearmap logo
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Looking at just the after-event image, but then also the comparison, can give us a better understanding of what's going on.
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Jarrod B. working on computer in office.
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So we've invested in artificial intelligence that we've built here at Travelers to automatically
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Jarrod B. speaking to camera interspersed with aerial imagery.
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look at that imagery for us in a matter of seconds, and flag those locations that have actually been damaged. And give us some sort of sense of how much they've been damaged.
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Tracy W. speaking to camera interspersed with aerial imagery.
TEXT: nearmap logo
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We've been able to determine when someone's house has been destroyed while they're still evacuated. And folks from Travelers reach out to them and say "Let's get this payment and claim process going as quick as we can, to get money in your pocket, to help you start that journey of recovery. Even before you've been legally allowed back into your neighborhood."
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Tracy W. walking through firehouse
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Tracy's a volunteer firefighter and when we kind of respond to these events, she can actually give us some insights — "Hey this is what's going on from a firefighting standpoint right now, this is what the first responder protocol looks like."
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Tracy W. speaking to camera
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I really love working for Travelers where I can combine my spatial viewpoint of the world and my passion for hazards and emergency response, I can bring them together into one career that helps serve my community.
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Joe C. walking in the woods and looking out a mountaintop view.
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This technology that we use enables us to live up to what we call that Travelers Promise to always being there and always willing to give our best.
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Jarrod B. working on computer in office.
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Aerial imagery, artificial intelligence, big data. All working together
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Jerrod B. speaking to camera.
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to help that person get back to normal as fast as possible.
TEXT: CLAIM CORPS. Pursuing our promise to care through science, data and heart.
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Travelers logo
TEXT: Travelers. It's better under the umbrella.
TEXT: Home | Auto | Business
TEXT: Insurance
TEXT: Visit travelers.com/claimcorps
It's a People-First Response
When high winds battered homes in El Paso, Erika S. and other members of the Travelers Claim Corps CAT team were sent in to help. Watch as they respond with the care and respect these homeowners deserve — as people first, and customers second.
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Travelers logo
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Erika in car on Brooklyn Bridge in New York City.
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I really enjoy being with people, and I enjoy the fact that I get to help people on a daily basis.
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Erika meeting with her Travelers Claim Corps Service Mark team.
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I absolutely love what I do.
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Erika speaking to camera.
TEXT: Erika S, Travelers Catastrophe Response Team
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My name is Erika, and I’m a Unit Manager at the CAT Team.
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Erika packing items for a trip.
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At the catastrophic unit, we basically handle claims that result out of a catastrophic event.
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Erika talking directly to camera.
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The CAT team comes into support that claim center.
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Erika continues packing items for a trip.
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It's been really exciting since I started because I've been able to travel all throughout the country helping the customer at their time of need. You want to be prepared, and you want to make sure that you're ready to go, but you just never know when.
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Erika talking directly to camera.
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Is it now? Is it gonna be tomorrow? Or is it next week?
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Erika continues packing items for a trip.
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Honestly, I think that's kind of how life is anyway. I think it just kinda adds to the adventure and makes it more exciting.
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Erika in the lobby of apartment building with her mom.
TEXT: Jamaica Queens, New York
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“Are you all packed and ready?”
“Yep, pretty much ready to go."
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Erika saying goodbye to her Mom outside her apartment building.
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Now I will be going off to El Paso. They've been experiencing some heavy rain and some heavy wind.
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Erika looking at computer screen.
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Yesterday morning I got my deployment notice. So I made my travel arrangements for that.
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Erika heading to airport in car.
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And then I can see my team who's going to be deployed out with me. So I sent an email out to everybody just saying, “Hey, we'll talk more next week after we do our orientation.” And then we can just kinda talk our CAT talk.
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Erika in car in El Paso Texas.
TEXT: El Paso, Texas
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So now, we’re now in El Paso. You're not going to find a better group of people
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Erika joins her team in hotel meeting room.
TEXT: Travelers Claim Corps
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in terms of their dedication to be able to service a customer because they truly do care.
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Erika driving through El Paso countryside.
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So we are on our way to our first inspection.
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Erika and teammate arrive at a customer’s home in El Paso.
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The thing that I love the most about being in the field is that I'm able to connect the voice with the face. They know a little bit about me, I know a little bit about them. So now when they call me and they say “Hi, this is so and so,” I know exactly who they are.
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Erika and teammate inspect a customer home damaged by high winds.
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They think that the adjusters are there just to, you know, save money for the insurance company. And every time somebody would say something like that, I would just kind of stop them dead in their tracks and say, “Look, I'm going to handle claims the way that I hope that somebody would handle a claim if I were the customer.”
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Erika talking to camera.
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Then they could see that, “Oh, you're not the big insurance company,” I'm just Erika and I'm just a person handling your claim.
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Erika discusses the day’s work with her team in hotel meeting room.
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There's lots of things that we do really well here at Travelers, and there's lots of things that make us special at Travelers, but I think it's the people, really, that makes us special.
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Erika smiling as she looks at camera.
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The best thing about what I do is being able to help people.
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The Travelers Claim Corps logo.
TEXT: Travelers Claim Corps Service Mark. Pursuing our promise to care through science, data and heart.
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Travelers logo
TEXT: Travelers. It’s better under the umbrella.
TEXT: Home | Auto | Business
TEXT: Insurance
TEXT: Visit travelers.com/claimcorps
It’s All About Our Promise
From supercells to fender benders, the Travelers Claim Corps dedicated team of experts has all the latest tools and technologies to help people recover quickly — and safely. See why our promise to care can help make things that go wrong go right.
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Travelers logo
A storm forming on the horizon.
Car driving through severe storm.
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It can happen when you least expect it.
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Electric wires sparking off telephone pole.
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A spark gone rogue.
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A tornado touches down.
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A cloud turned violent.
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A traffic accident on a rainswept highway.
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A journey interrupted.
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Firefighters battling a raging fire.
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But whether it’s a wildfire that destroys your home.
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Hailstorm damaging a car dealership.
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Or a hailstorm that pummels your business.
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Drone lifting off bearing Travelers logo.
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You need an insurance partner that invests in the latest tools…
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Expert viewing geospatial imagery on a computer screen.
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and technologies.
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Satellite imagery of damaged houses on computer screen.
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To home in…
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Person capturing damage to auto with cellphone camera.
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Instantly connect and use whatever else it takes…
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Personnel from Travelers Claim Corps examining storm damage with customers.
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To help the people it serves recover quickly. And safely.
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Various shots of Claim Corps personnel at different sites.
Text, Travelers Claim Corps
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Travelers Claim Corps.
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Personnel examining materials with microscope.
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Steeped in science.
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Personnel viewing storm data on computer screens.
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Bolstered by data.
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Personnel greeting concerned homeowner at storm site.
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And compassionate at heart.
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Various shots of personnel at different catastrophe sites.
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This team of dedicated experts is there to help make things that go wrong…
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Travelers Cat Van drives through a storm-damaged neighborhood.
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Go right.
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Various shots of personnel comforting customers.
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Travelers Claim Corps. Pursuing our promise to care…
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Travelers Claim Corps logo.
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through science, data and heart.
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Travelers logo
Text, It’s better under the umbrella®
Home | Auto | Business
Insurance
NEWS FROM TRAVELERS CLAIM CORPS
Science
Finding the Hot Spots
Travelers uses geospatial technology to check wildfire damage before customers return home. We’re ready to help if you choose to file a claim.
Data
High-Flying Insights
When strong winds damage your roof, you want it fixed fast. Travelers uses drone technology to inspect your roof from above and help get your home back to better.
Heart
The Travelers Promise
Helping customers through unimaginable loss is a key part of our job. We sweat the small stuff so our customers don’t have to.
Tips, Tactics and Insights
How Data Helps Insurance Customers After a Car Accident
Travelers is using advanced technologies to expedite claim handling and resolution, deliver enhanced customer service and promote safety.
Using Technology to Help Homeowners Begin to Rebuild After a Property Loss
Most homeowners know how fickle Mother Nature can be. From hurricanes and hailstorms to wildfires, sometimes there's little you can do to avoid the risk of property damage and loss.
Choose a Home Insurer That Promises to Care Through Science, Data and Heart
Your home is your castle. Why wouldn't you protect it by using an experienced company that invests in technology and puts its heart into customer support?
Preparation Helps: What to Do If You're in a Car Accident
Most of us carry smartphones, but what else would be useful if you were involved in an accident? Knowing what to have – and do – is key.
It Doesn't Hurt to Ask for Help About Filing a Claim
Not sure whether to file a claim? Call Travelers. We can give you the information you may need to make an informed decision.
