International Speedway Corporation (ISC) owns and operates 12 NASCAR race tracks across the country, including well-known tracks such as Daytona International Speedway and the Phoenix International Speedway. Hundreds of thousands of fans attend events at their race tracks each year. To help the fans navigate the vicinity of the events, trams pulled by pick-up trucks are used, which can carry up to 70 passengers each. Many of the tram drivers are volunteers from nearby communities.
Between 2007 and 2011, several of ISC’s race tracks were experiencing a large number of tram-related claims. Many of the claims were due to fans falling off of the trams or being hit by a tram. The severity of the claims was also very high. In fact, a few incidents resulted in claims upwards of $1 million.
To help ISC prevent these types of injuries in the future, Rodney Chevalier, ISC Director of Risk Management and Loss Control, consulted with Joe Tjoe, Travelers Risk Control Account Consultant, and initiated the “Tram Safety Project” in 2011. They determined the current practices and policies in place at three of the tracks and identified opportunities for improvement.
Working with Rodney and the Guest Services directors of the respective tracks, they came up with several recommendations for improvement, including:
Joe and Rodney then worked with the ISC’s management team to put together improvement strategies based on their current exposures and loss trends. The management team implemented these recommendations as they applied to the individual tracks.
The results were almost immediate. After the recommendations were implemented, ISC experienced a 40% reduction in tram claim frequency and a 98% reduction in incurred losses related to tram operations.
According to Rodney Chevalier, the most positive change was the general heightened awareness among the staff members working at the tracks about the importance of safety.
"Safety is now everyone’s #1 priority," says Rodney. "As a result of Travelers’ recommendations, we’ve not only made changes that keep our fans safe, but we’ve created a positive, enjoyable experience for them, which keeps them coming back year after year.”
Tim Booth, Guest Services Director of Michigan International Speedway, added, ‟Working with Travelers helped us to identify our processes that needed improvement. They had solutions that really empowered our workers to keep safety top of mind. The knowledge and resources that Travelers provided has made our track a safer place today.ˮ