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5 Questions to Ask Your Moving Company

Couple watching moving company move boxes Couple watching moving company move boxes

A professional moving company can efficiently load and unpack a household in a fraction of the time that it would take for many of us could do it ourselves. Make sure you hire the right moving company with trained professionals who will do everything they can to make your move easier, whether you are moving local, or long distance.

Here are five questions to ask a moving company before you hire them: 

1. Can you give me three references? Request quotes and references from at least three movers and ask them how long they have been in business. Check with the Better Business Bureau to see what complaints may have been filed against them, and be sure to ask the moving company if they are fully licensed, bonded and insured. Contact three references for each company you’re considering and ask about their experience.

2. What services do you offer? If you need a piano or pool table moved, or your car transported from one location to another, make sure that the moving company you are considering offers the specialized services you need. You may also be interested in hiring movers for just one aspect of moving – loading up a truck that you rent, for example. Inquire if this is possible and weigh how much this may save you versus your additional time and labor to do some of the move yourself.

3. Do you provide an in-home estimate? This is necessary for the movers to give you an accurate estimate, but also gives you a chance to continue to evaluate potential moving companies. Get in-home estimates from at least three companies and compare the services each mover offers to give yourself an apples-to-apples view of their estimates. Ask about extra fees and get everything in writing, including your pickup and delivery dates.

Travelers Insurance allows you to customize your coverage to fit your unique needs. We focus on understanding you, so you'll feel right at home working with us.

woman sitting in front of house woman sitting in front of house

4. Will you create an inventory of my items? Creating an inventory is a useful tool for you as you pare down and organize your items. Many professional movers also create an inventory to help keep track of your belongings. This will help confirm that they have safely moved everything and is especially important if you’re making a long-distance or multi-truck move.

5. What happens if something gets broken? Even professionals break things. Some movers offer optional full value protection to repair or replace items that are lost or damaged. Depending on a mover’s coverage, a more expensive quote may be the smarter option.

After your move, carefully inspect your items to make sure they all arrived safely and were not damaged during the move. Walk through your new property to make sure that the movers did not damage doorways, walls and other areas. If you notice something amiss after the movers leave, report it to the moving company as soon as possible and be sure to save all pieces of any damaged items.

Want to help others evaluate their moving company options? You can leave an online review about your experience of the moving company, including whether you would hire them again. 

Learn more about Travelers homeowners insurance products, or if you’re ready to take the next step, click here to get a quote or find an agent.

Learn More About Home Insurance

More Tools & Resources

Family packing moving truck with boxes

How to Move in 30 Days

This day-by-day guide and checklist can help you pare down and pack your possessions, so you can move as efficiently as possible.

Couple in house packing boxes for a move

How to Pack for a Move [Video]

Knowing how to pack for a move can help make the moving process much easier.

Couple moving stuff from apartment into new home

Moving from an Apartment to a House Checklist

When moving from an apartment to a house, consider some of these homeowner to-do's.

Top Stories
Woman measuring living room as plans to downsize home

How to Downsize Your Home in 6 Steps

Having a planned approach for how to downsize your home can help make the process less stressful.

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