Learn six ways contractors can effectively manage their cost of risk to help improve their bottom line, their reputation and worker safety.
Meet Jennifer Lee
Jennifer works with our large accounts, Loss Sensitive Construction customers. Working for Travelers for over three decades, she has a reputation for being a straight shooter.
Learn more about how Jennifer creatively addresses problems to help contractors find the best possible solutions.
[CONSTRUCTION SITE SOUNDS]
Text, part of the crew. A car drives past a construction site. Jennifer Lee.
JENNIFER LEE: I've got a reputation as being a real straight shooter. I don't know if it comes from my family background, or just working with contractors now for 30 years. But nine times out of 10, someone will say to me, I really appreciate you being open and honest.
Stepping out of car.
When a contractor comes to me, they're obviously looking for some sort of solution. And the bottom line is, contractors just want to deal with people that they know and trust.
SPEAKER 1: Hey, Jennifer. How are you doing?
JENNIFER LEE: You've got to be out there. You've got to listen. You've got to be a creative problem solver to get the job done. At the end of the day, my goal is to help contractors find the best solution.
Jennifer Lee, part of the crew.
Travelers umbrella logo. Travelers dot com slash construction.
Meet Mike Koppang
Mike comes from Construction Risk Control at Travelers. Having begun his career in engineering with a geotechnical focus, Mike designed roads and landfills, eventually taking a job as a supervisor building high-rises for a top five construction management firm in Boston.
Learn how Mike’s industry experience, paired with his ability to “speak the language,” has helped him become a true partner to our Construction customers.
Part of the Crew
A construction site, Mike Koppang, Risk Control
MIKE KOPPANG: I've been in construction all my life. I got a job with a local mason and learned how to lay brick in block. I then went on to college to get my degree in civil engineering with a geotechnical focus.
I worked for nine years building high rises in downtown Boston and still maintain my high resolutions to this day. That was the experience that really made a difference in what I do now. When contractors realize I speak their language--
SPEAKER 2: Hey, Mike. How are you?
MIKE KOPPANG: --they see me differently. All of a sudden, they know, I'm not just some sort of an insurance guy. I'm one of them. When they know I understand, they lean in a little closer and really listen.
Mike Koppang, part of the crew.
Text, Part of the Crew, Travelers, travelers.com slash construction
Meet Dan Creager
Dan works in National Claim Severity at Travelers, with 35 years of industry experience. He walks job sites in work boots, with a forensic eye and the firsthand knowledge that when something goes wrong, it can go wrong in a big way.
Learn more about Dan’s dedication to keeping businesses safe, growing and moving forward.
Inside a building at a construction site. Text, Part of the Crew
DAN CREAGER: When you see workers climbing up 37 stories with all the noise and the dust and the debris, it's terrifying. When something goes wrong, it can go wrong in a big way. It gives you a healthy fear, and a real respect for what these guys do every day.
SPEAKER 2: Oh hey, Dan. How are you?
DAN CREAGER: I walk around with a forensic guy in work boots that are just as banged up as anyone is helping them spot issues. My knowledge of what can go wrong after 35 years of being around construction, it's very much appreciated by our policyholders. Helping keep businesses safe and growing and moving forward, that's the real importance of what I do.
Dan Creager, part of the crew.
Insights & Expertise
Travelers dedicated team works to identify, analyze and reduce risks in construction to help contractors improve safety and reduce costs associated with preventable losses.
Travelers prides itself on the strength of our construction expertise and the relationships we build with our customers. See how a 30-year relationship with one Travelers customer helped to avoid a potentially costly construction defect issue.
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