Multifactor Authentication for Login to Travelers
Cybersecurity is one of the most pressing issues of our time. That’s why Travelers is implementing multifactor authentication (MFA) for customer accounts to provide an extra layer of protection against cybercrime.
MFA is a security method that requires two or more authentication factors to verify a user’s identity. For example, when logging in to a network, the first factor might be a username and password, while the second might include a one-time passcode sent to your smartphone.
What We’ll Need from You
In addition to your username and password, you will also be required to verify your identity through one of three authentication methods when logging in from a computer:
- SMS text.
- Voice call.
- Google Authenticator mobile application.
When prompted, you’ll be asked to register your MFA preferences. To avoid being unable to access your account (in the event you lose your mobile device), it is recommended to have more than one registered option.
If you choose to authenticate via SMS text or voice call, you will be asked to enter a phone number to receive a one-time passcode. You’ll then be asked to enter the passcode provided by SMS text or voice call as the last step to set up your MFA.
If you choose to use Google Authenticator you can prepare yourself by clicking the link below or using the QR code to download the mobile application for free.
Download Google Authenticator from the Apple App Store
Apple and the Apple logo are trademarks and App Store is a service mark of Apple Inc., registered in the US and other countries.
Download Google Authenticator from the Google Play Store
Google Play is a trademark of Google LLC.
Having Trouble Logging in to Your Travelers Account?
Contact us for technical support.
Frequently Asked Questions
Cybercrime is a growing threat and organizations need to take precautions to secure their information and systems. Usernames and passwords are not always enough to prevent fraudulent sign-in attempts and breaches. MFA can help stop cyberattacks in their tracks, blocking 99.9% of account-compromising attacks.1
The process for logging in at Travelers will now require MFA. This means that when you log in from travelers.com with your username and password, you will also be required to verify your identity through one of three authentication methods: SMS text, voice call or Google Authenticator mobile application.
Once MFA is implemented, you’ll need to reauthenticate periodically. You will also be prompted to reauthenticate if you log in with a new device or browser, or clear your cache.
You will receive an email indicating that there has been action on your account. It is important that your email address is current in your profile to ensure actions being taken on your behalf are valid.
Travelers recommends using the Google Authenticator mobile application as your primary authentication option but suggests registering for SMS text and voice call as well. Google Authenticator can be downloaded for free from the App Store (Apple) or Google Play Store (Android).
Once you’ve set up MFA, you’ll need to call the Help Desk if you want to reset your preferences. That’s why we recommend registering for more than one option: SMS text, voice call and Google Authenticator.
No. At this time, Google Authenticator is the only supported mobile authentication application.
There is no need to reauthenticate if you are accessing other applications with the same User ID provided you are using the same MFA method and are using the same device and browser. Once you have authenticated, you can access all your applications.
MFA will need to be set up for each User ID you have with Travelers.
No. The MFA method will not change if your password is changed.
You will need to use MFA to verify your login periodically when using the same device. If you are unable to authenticate with a mobile phone, we recommend registering another phone number. If you need to reset or add an MFA method, contact the appropriate Help Desk.
MFA will not be required at this time when using the MyTravelers mobile application.
Contact us if you have questions.